Customer Success Specialist

PowerDMARC; India; Remote; INR 400,000 - 600,000; Full time

Benefits offered by this job

Training and mentorship

Collaborative team environment

Growth opportunities

International exposure

Job summary

A leading email security firm in India is seeking an Entry-level Customer Success Manager to oversee onboarding and customer relationship management. You will ensure customers derive value from the platform while tracking renewals and retention. Ideal candidates will possess strong communication skills, a customer-first mindset, and familiarity with SaaS environments. This full-time role offers mentorship and growth opportunities within an international team.

Qualifications

• Clear and confident communication in English, both written and spoken.
• Strong customer-first mindset with ownership and problem-solving capabilities.
• Experience with SaaS platforms, remote work is a bonus.
• Ability to explain technical details simply.
• Comfort with data, trends, and reporting for decision-making.
• Strong organizational skills and flexibility to work across time zones.

Responsibilities

• Build and run the customer success program from onboarding through renewals.
• Maintain strong relationships with customers through regular check-ins.
• Guide customer adoption of the platform, ensuring long-term value.
• Track renewals, retention, and upsell opportunities.
• Identify risks early and keep customer churn below 2%.
• Communicate new features and improvements effectively.

Skills

Clear communication in English

Customer-first mindset

Problem-solving skills

Experience with SaaS platforms

Technical curiosity

Strong organizational skills

Flexible with time zones

Tools

Google Workspace

Google Sheets

Job description

Join PowerDMARC to help enterprise customers succeed on our email security platform. You will guide new customers from onboarding to measurable outcomes, explain technical topics in plain language, and coordinate with Support, Product, and Sales to remove blockers. You are the primary point of contact who drives adoption, value realization, and long term relationships.

What you will do

• Build and run our customer success program from onboarding through renewals
• Keep customers happy through strong relationships, regular check-ins, and clear support
• Guide adoption of our platform and make sure customers get long-term value
• Track renewals, retention, and upsell opportunities
• Spot risks early, follow up, and keep churn below 2%
• Share new features and improvements with customers in a way that’s easy to understand
• Use customer data and trends to drive decisions and improve their experience
• Work closely with Product to pass along feedback and shape the roadmap
• Stay organized, keep trackers and notes up to date, and support the team wherever needed

What you bring

• Clear, confident communication (written and spoken) in English
• A customer-first mindset with strong ownership and problem-solving skills
• Experience with SaaS platforms (bonus if you’ve worked remotely too)
• Curiosity to dig into technical details and explain them simply
• Comfort with data, trends, and reporting to make smarter decisionsStrong organizational skills with tools like Google Workspace and Sheets
• Flexibility to work across time zones and jump on international calls when needed

Why PowerDMARC

• Training and mentorship
• Real impact with enterprise customers
• Collaborative team and growth opportunities
• International exposure

Seniority level

• Entry level

Employment type

• Full-time
• Industries: Computer and Network Security