Customer Success Specialist

Visitly; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Visitly is seeking a customer-obsessed Customer Success + Sales Support Specialist to work with US customers across pre-sales, onboarding, adoption, and renewals.

You will respond to questions, coordinate demos, manage onboarding, and drive adoption and renewals while maintaining clear timelines and strong relationships.

Qualifications

• 2-3 years of experience in Customer Success / Sales Support / Account Management / Inside Sales (B2B SaaS).
• Hands-on experience working with US customers (calls, email, demos, onboarding, renewals).
• Excellent communication skills (spoken + written) across calls and email.
• Strong ownership, fast learning, and ability to coordinate across Sales, Product, and Engineering.

Responsibilities

• Support the US sales process: respond to customer questions, coordinate demos, handle documentation/security requests, and keep follow-ups tight.
• Own onboarding + rollout for new customers: kickoff calls, training, go-live support, and ongoing success check-ins.

Skills

Customer Success

Communication

CRM Tools

Cross-functional

US Customer

Tools

HubSpot

Salesforce

Ticketing Tools

Zoom/Meet

Slack

Job description

We're hiring a customer-obsessed Customer Success + Sales Support Specialist to work closely with US customers across the journey: pre-sales support, onboarding, adoption, and renewals. If you're a crisp communicator who loves owning outcomes and building relationships, this role is for you.

Responsibilities

• Support the US sales process: respond to customer questions, coordinate demos, handle documentation/security requests, and keep follow-ups tight.
• Own onboarding + rollout for new customers: kickoff calls, training, go-live support, and ongoing success check-ins.
• Manage escalations: triage issues, coordinate with engineering, and keep customers informed with clear timelines and updates.
• Drive adoption and expansion: identify upsell opportunities, support renewals, and ensure customers see measurable value.
• Keep everything organised in CRM and shared docs: notes, next steps, action items, and handoffs. /+

Requirements

• 2-3 years of experience in Customer Success / Sales Support / Account Management / Inside Sales. (B2B SaaS).
• Hands-on experience working with US customers. (calls, email, demos, onboarding, renewals).
• Excellent communication skills (spoken + written): confident on calls, clear in email, strong at driving next steps.
• Strong ownership, fast learning, and ability to coordinate across Sales, Product, and Engineering.
• Comfortable using CRM + support tools. (HubSpot/Salesforce, ticketing tools, Zoom/Meet, Slack).

Bonus points

• Experience supporting enterprise customers. (security reviews, procurement, multi-stakeholder rollouts).
• Familiarity with SaaS onboarding, customer health, renewals, and expansion motions. .