Customer Success Manager (Remote)

CustomerSuccessBox; Gurugram District; Remote; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Flexible working hours

Unlimited leaves

Cash, Incentives and Stock

Startup culture

Job summary

A leading customer success platform in Gurugram is looking for a Customer Success Manager. You will play a key role in driving value for customers through effective account management and support. Ideal candidates will have over 1 year of experience in account management within the B2B SaaS space, accompanied by strong communication skills. This position is not a traditional 9 to 5 job and offers competitive compensation along with flexible working conditions.

Qualifications

• 1+ year of experience in a Customer Facing Account Management role at a B2B SaaS company.
• Experience and comfort in working with Global Customers in US / EU / UK is preferred.
• Experience with Global Customers in US / EU / UK work experience preferred.
• Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must.

Responsibilities

• Own customer relationship right after customer sign up or start a trial.
• Guide customers to formulate Accounts health and Product adoption Milestones.
• Engage with customers and do periodic business reviews to ensure value delivery.
• Conduct workshops to help customers set up playbooks.
• Coordinate data and product usage integration queries with technical support.

Skills

Strong communication and presentation skills

Experience with Global Customers

Customer Facing Account Management

Presentation skills

Global customers experience

Education

Engineering degree in Computer Science, IT, electronics or MBA

MBA

Job description

Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses?

CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS industry.

You will be responsible for enforcing a domino effect. Your success will be in ensuring that your peer customer success managers are delivering success to their end customers. Enabling Global B2B SaaS businesses on the path to getting to 130%+ MRR retention, reduce churn and grow MRR/ARR/LTV.

Key Responsibilities

• As a customer success manager own customer relationship right after customer’s sign up or start a trial.
• Work with customers by understanding customer business use case and their reason behind purchase
• Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases.
• Conduct workshops for customers to help customers to setup various playbooks.
• Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience.
• Drive advocacy, referrals, reviews, guest blogging, interviews.
• Blog about your best practices and contribute back to the success community
• Engage with customers and do periodic business reviews to ensure value delivery to customers
• Act as the bridge between customer feedback and product design team.
• Ensure renewal, drive up sell and growth for each account.
• Be the face of CustomerSuccessBox in front of the customers.

Qualifications and Skills

• 1+ year relevant work experience in a Customer Facing Account Management role at a B2B SaaS company.
• Strong communication and presentation skills.
• Experience and comfort in working with Global Customers in US / EU / UK work experience preferred.
• Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must.

Why CustomerSuccessBox?

CustomerSuccessBox is a global B2B SaaS (Software as-a-Service) company with the mission to make customer success ‘Actionable’.

At CustomerSuccessBox, you will become part of a self-paced, self-managed, passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered (and not hours spent). All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

You will be expected to speak freely, share candid feedback, object comfortably even to your seniors and management, but all of this respectfully. And back your arguments with data, opinions alone carry very little weight.

You will also receive honest feedback. We expect that you demonstrate both high emotional and intelligence quotient at all times, especially when receiving and giving feedback.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

You will be challenged and pushed beyond your comfort zone. But you will also get the benefits of unlimited leaves, flexible working hours and a rich startup culture.

We are confident that we can provide you with an opportunity which is both challenging and rewarding.

What this is not

• This is NOT a 9 to 5 job.
• We don’t offer or encourage any hierarchical structure.

Compensation

• Competetive
• Cash, Incentives and Stock

About CustomerSuccessBox

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Built for ‘Remote’ Customer success managers (CSMs) to grow millions of dollars in portfolio. Increase MRR Retention to 130%+. Reduce Onboarding time to Half. Unlock 3X up sell opportunities and Double LTV.

Leading customer-centric enterprises such as Pipedrive, Raken, Headset, AisleLabs, Locus, PoSist, Ubits and many more use CustomerSuccessBox to drive product adoption, retention, and expansion.

Founded in 2017 by Puneet Kataria, an IIM Alum and Amritpal Singh. CustomerSuccessBox is backed by pi Ventures and Axilor Ventures.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.