Customer Support Engineer

PowerDMARC; India; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading tech company in India is seeking a Technical Support Specialist to provide expert support on email authentication protocols such as DMARC, SPF, and DKIM. You will engage directly with customers, performing demos, answering queries, and ensuring their technical needs are met. Strong English communication skills and technical expertise in email authentication are essential. This is a full-time position catering to entry-level applicants in the Information Technology sector, ensuring successful customer relationships and satisfaction.

Qualifications

• Fluent in English, both written and verbal.
• Technical expertise in Email Authentication protocols like DMARC, SPF, DKIM.
• Strong written and oral communication skills.

Responsibilities

• Providing technical support on Email Authentication protocols.
• Performing product demonstrations to customers.
• Maintaining customer relationships and ensuring satisfaction.
• Training customers to use products.
• Evaluating customer needs and suggesting upgrades.

Skills

Fluent written and verbal English Language

Technical subject matter expert in Email Authentication Protocols

Excellent written and oral communication skills

Ability to perform under rigid time frames

Ability to work collaboratively

Self-motivated

Flexibility to change priorities quickly

Understanding of Cyber Security

Fast learner

Ability to maximize efficiency

Job description

• Providing Technical support on Email Authentication protocols, DMARC, SPF, DKIM, MTA-STS, TLS‑RPT, BIMI and acting as a subject matter expert
• Providing pre and post‑sales technical support to customers.
• Performing product demonstrations and presentations to prospective customers/partners.
• Answering product‑related queries in a timely manner.
• Providing Support to clients
• Evaluating customers needs to suggest upgrades or additional features.
• Engaging directly with sales and account teams to support pre‑sales activities.
• Maintaining customer relationships and ensuring customer satisfaction.
• Ensuring deliverables arrive on time and in good condition.
• Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to customer needs
• Determining the technical requirements to meet client goals and acting as a liaison between the organization’s sales/business development and engineering groups
• Training customers/partners to use their products.
• Providing reports to developers and stakeholders on product performance.
• Carrying out proof of value to customers/partners
• Preparing and developing proof of concept reports
• Implementing email authentication controls for clients along with DMARC enforcement

Qualifications

• Fluent written and verbal English Language (MUST)
• Fast learner
• Technical subject matter expert in Email Authentication Protocols (DMARC,SPF,DKIM,BIMI,MTA-STS,TLS-RPT)
• Excellent written, oral communication, and presentation skills
• Ability to perform under rigid time frames for multiple clients simultaneously
• Ability to use time productively, maximize efficiency, and meet challenging work goals
• Ability to work in a strong collaborative atmosphere
• Show initiative and be self‑motivated
• Perform well in a fast‑paced networked environment
• Flexibility and the ability to change priorities quickly
• Understanding of Cyber Security, Email Authentication (SPF/DKIM,DMARC,BIMI,MTA‑STS,TLS‑RPT)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security