Customer Success Representative

GoldenLion; Kolkata District; On-site; INR 240,000 - 420,000; Full time

Job summary

GoldenLion in India is seeking a Customer Success Representative for the Zoho Business Solutions division. You will interact with customers to understand their business processes, prepare a solution plan, and map workflows using Zoho applications to improve efficiency.

The role requires 2-4 years of CRM consulting experience, strong communication, and onsite requirements to gather needs, deliver demos and training. Join GoldenLion to help clients implement CRM and automation solutions.

Qualifications

• 2-4 years of experience as a CRM consultant.
• Solid understanding of CRM solutions across industries.
• Excellent verbal and written communication.
• Knowledge of Zoho suite is a plus.

Responsibilities

• Interact with customers to understand their business process
• Prepare a solution plan to meet the needs of the customer
• Configure and customize the Zoho suite of applications to map customers' business processes
• Manage the expectation of the customer to ensure project success
• Onsite requirement gathering and understand how that can be mapped into the system
• Conduct demos and personalized user training
• Create walk-through videos

Skills

CRM concepts

Communication skills

Business process understanding

Zoho CRM familiarity

Tools

Zoho CRM

Job description

If you are passionate about what you do, then we have the right opportunity for you. Scroll down to see what we are looking for!

We are looking for the right candidate for the position of Customer Success Representative for the Zoho Business Solutions division at GoldenLion. The business solutions division is responsible for helping prospects to share requirements, solution architecting and table out proposals to improve process efficiency. These include implementing industry-specific CRM solutions built on the Zoho platform and other process automation solutions.

Eligibility Criteria

• 2-4 years of experience as a CRM consultant
• Successful track record of understanding CRM solutions
• Excellent verbal and written communication skills
• Understanding of systems and processes for different industries
• Knowing the Zoho suite of applications will be an added advantage

Responsibilities

• Interact with customers to understand their business process
• Prepare a solution plan to meet the needs of the customer
• Configure and customize the Zoho suite of applications to map customers' business processes
• Manage the expectation of the customer to ensure project success
• Onsite requirement gathering and understand how that can be mapped into the system
• Conduct demos and personalized user training
• Create walk-through videos

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