Customer Success Manager

Kundan Spaces; Pune District; In loco; INR 800.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

Kundan Spaces in Pune, India, is seeking an experienced Customer Success Lead to own the end-to-end post-purchase experience, build long-term relationships with homebuyers, and drive business growth.

You will lead a high-performing customer success team, develop engagement strategies, work with cross-functional teams to resolve issues, and translate feedback into improvements that enhance satisfaction and retention across the customer lifecycle.

Mansioni

• Own the end-to-end post-purchase customer experience to ensure high satisfaction and loyalty.
• Build long-term relationships with homebuyers to drive business growth and retention.
• Lead the customer success team to achieve business objectives and improve overall customer experience.
• Develop and implement strategies to enhance customer engagement and loyalty.
• Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to identify areas for improvement.

Descrizione del lavoro

• Own the end-to-end post-purchase customer experience to ensure high satisfaction and loyalty.
• Build long-term relationships with homebuyers to drive business growth and retention.
• Lead the customer success team to achieve business objectives and improve overall customer experience.
• Develop and implement strategies to enhance customer engagement and loyalty.
• Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to identify areas for improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.