Customer Success Executive

TruScholar; Lucknow; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Impact on company growth

Job summary

TruScholar is seeking a proactive Customer Success professional in Lucknow to guide onboarding, grow strong customer relationships, and reduce churn. You will be the primary contact for inquiries, monitor usage, and collaborate with support, sales, and product teams to address issues and drive customer satisfaction.

The role requires a customer-centric mindset, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field.
• Proven experience in customer success or account management.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a proactive attitude.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Excel and familiarity with ticketing/CS tools.

Responsibilities

• Guide new customers through onboarding process.
• Provide resources to help customers get started.
• Build and maintain strong customer relationships.
• Serve as primary contact for customer queries and concerns.
• Monitor customer usage of products and propose enhancements.
• Troubleshoot and resolve issues promptly.
• Collaborate with support and internal teams to resolve problems efficiently.
• Provide feedback to product team on customer needs.

Skills

Customer success

Account management

Interpersonal communication

Problem solving

Excel proficiency

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Ticketing software

Job description

Responsibilities

• Guide new customers through the onboarding process.
• Provide resources to help customers get started.
• Build and maintain strong customer relationships.
• Serve as the primary point of contact for customer queries and concerns.
• Monitor customer usage of products.
• Proactively suggest enhancements to improve customer experience.
• Troubleshoot and resolve customer issues promptly.
• Collaborate with technical support and internal teams to resolve problems efficiently.
• Communicate customer insights to the product development team.
• Identify at-risk customers and develop re-engagement strategies.
• Work to reduce customer churn by addressing issues and enhancing satisfaction.
• Track and report on key customer success metrics.
• Analyze data to identify trends and areas for process improvement.
• Collaborate with sales, marketing, product, and support teams.
• Provide feedback to sales and marketing on customer needs and market trends.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a proactive attitude.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Excel and familiarity with Ticketing/Desk software and customer success tools is a must.
• A customer-centric mindset with a passion for helping customers succeed.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.
• The chance to make a significant impact on customer success and company growth.