Parent Relationship Executive

VIBGYOR Group of Schools; Bengaluru; On-site; INR 290,000 - 424,000; Full time

Job summary

VIBGYOR Group of Schools in Bengaluru is seeking a School Parent Service Support to manage parent relationships and address inquiries across channels. You will act as the primary contact for parents, resolve service requests, and coordinate with school leadership to improve parent satisfaction.

The role requires graduate-level education and 1–5 years in customer service within the education space. Location is VibgyorHighKadugodi, Bengaluru, with on-site duties.

Qualifications

• Graduate/Post Graduate in any discipline.
• 1-5 years customer service experience preferably in Education space.

Responsibilities

• Parent Relationship Management.
• Serve as the key contact for parents.
• Resolve the Internal Service Request (ISR) raised by the parents on the portal.
• Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.
• Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.
• Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents equeries via organizational query traction mechanism like CRM etc.
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Facilitate the information of all elements pertaining to a childres life cycle in the school as well as post school activities, summer camps etc.
• Address parent inquiries regarding School policies and procedures.

Skills

Customer service

Education

Graduate/Post Graduate in any discipline

Job description

JOB DESCRIPTION

SCHOOL PARENT SERVICE SUPPORT

Established in 2004, we are a chain of schools offering national and international curriculums across 39 schools pan India. With our well-researched curriculum, modern teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning experiences every single day.

Key ResponsibilitiesPrimary responsibilities:

• Parent Relationship Management.
• Serve as the key contact for parents.
• Resolve the Internal Service Request (ISR) raised by the parents on the portal.
• Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.
• Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.
• Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents equeries via organizational query traction mechanism like CRM etc.
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Facilitate the information of all elements pertaining to a childres life cycle in the school as well as post school activities, summer camps etc.
• Address parent inquiries regarding School policies and procedures.

External: Parents

Desired Qualification

• Graduate/Post Graduate in any discipline

Experience

• 1-5 years customer service work experience preferably in Education space.

Work Location

VibgyorHighKadugodi

Map: https://maps.app.goo.gl/KywmGtZwDrEPHYzF9