Program Success Manager - Hyderabad

Kidvento Education and Research; Hyderabad; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Kidvento Education and Research is seeking a Program Success Manager in Hyderabad to build strong customer relationships through onboarding, training, and ongoing support. You will train customers, resolve issues, analyze data, and travel within the region as needed to ensure satisfaction and retention.

Candidates with a bachelor’s degree and excellent communication skills who are eager to learn CRM tools and other software platforms are encouraged to apply.

Qualifications

• Bachelor’s degree or equivalent is required.
• Excellent verbal and written communication skills essential.
• Strong problem-solving with a customer-centric approach.
• Good organizational and time management abilities.
• Willingness to learn CRM tools and other software platforms.

Responsabilités

• Build and maintain strong relationships with customers through onboarding, training, and ongoing support.
• Provide product training and assist customers throughout their subscription term.
• Address client issues promptly and maintain records of interactions and resolutions.
• Monitor accounts to ensure positive experiences and identify improvement areas.
• Travel to client locations within the assigned region as needed.

Connaissances

Verbal communication

Written communication

Customer focus

Organizational skills

Time management

Formation

Bachelor’s degree or equivalent

Outils

MS Office

CRM tools

Description du poste

Company: Kidvento Education and Research

Position: Program Success Manager

Location: Hyderabad

Experience: 2-4 Year

CTC: 4-6 LPA

Roles And Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.