Customer Success Manager / Sr.

Perfios Software Solutions; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Perfios Software Solutions in Mumbai is seeking an experienced account manager to own the end-to-end lifecycle of assigned client accounts and serve as the primary point of contact.

You will regularly engage with clients to understand their business objectives, translate requirements to actionable solutions with internal teams, ensure timely responses and SLA commitments, and drive adoption, retention, and growth while monitoring account health.

Responsibilities

• Own and manage the end-to-end lifecycle of assigned client accounts, serving as the primary point of contact.
• Engage regularly with clients to build strong relationships, understand their business objectives, and ensure satisfaction.
• Understand client requirements in depth and translate them into actionable solutions in coordination with internal teams.
• Provide timely solutions to client issues and requests, ensuring commitments and SLAs are met.
• Gather new and evolving requirements from clients and channel them back to product/delivery teams.
• Propose alternate solutions and workarounds where standard offerings do not fully meet client needs, ensuring continuity and satisfaction.
• Drive product/service adoption, retention, and account growth through proactive engagement.
• Monitor account health, anticipate risks, and take preventive action to safeguard client relationships.
• Coordinate cross-functionally with product, delivery, and support teams to ensure smooth resolution and delivery.
• Maintain clear documentation of client interactions, requirements, and resolutions.

Job description

Key Responsibilities

• Own and manage the end-to-end lifecycle of assigned client accounts, serving as the primary point of contact.
• Engage regularly with clients to build strong relationships, understand their business objectives, and ensure satisfaction.
• Understand client requirements in depth and translate them into actionable solutions in coordination with internal teams.
• Provide timely solutions to client issues and requests, ensuring commitments and SLAs are met.
• Gather new and evolving requirements from clients and channel them back to product/delivery teams.
• Propose alternate solutions and workarounds where standard offerings do not fully meet client needs, ensuring continuity and satisfaction.
• Drive product/service adoption, retention, and account growth through proactive engagement.
• Monitor account health, anticipate risks, and take preventive action to safeguard client relationships.
• Coordinate cross-functionally with product, delivery, and support teams to ensure smooth resolution and delivery.
• Maintain clear documentation of client interactions, requirements, and resolutions.