Customer Success Associate

Unicommerce Esolutions; Nallattipalayam; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Unicommerce Esolutions in India is seeking a seasoned Customer Success / Account Manager to nurture key client relationships, drive product adoption, and ensure continued value realization for a growing SaaS/Supply chain customer base. You will own renewals, upsell opportunities, and coordinate with product, sales, and delivery teams to align solutions with client needs.

The role emphasizes proactive risk identification, regular business reviews, and coaching customers to maximize

Qualifications

• Proven experience in customer success, account management, or similar client-facing role.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to manage multiple client accounts simultaneously with strong prioritization.
• Experience collaborating cross-functionally in a fast-growing SaaS / Supply Chain company.

Responsibilities

• Provide strong account management to existing clients, offering structural support and keeping them informed about new products, features, and services that add value to their business.
• Drive customer success by increasing product adoption, managing long-term customer relationships, conducting regular business reviews, and sharing industry best practices.
• Own customer retention by proactively identifying risks, addressing concerns, and ensuring continued value realization.
• Lead upselling and cross-selling initiatives by identifying growth opportunities within existing accounts and aligning solutions to customer needs.
• Serve as the primary point of escalation for customer issues, troubleshooting challenges and ensuring timely and effective resolution.
• Coach customers to become product experts and guide their teams on best practices to enable greater self-sufficiency.
• Manage renewals, expansion opportunities, and revenue growth while consistently striving to deliver measurable value to clients.
• Maintain a regular cadence of analytical and performance reviews to track key metrics critical to client success and business outcomes.

Skills

Account management

Customer success

Communication

Cross-functional collab

Tools

CRM software

Job description

Key Responsibilities

• Provide strong account management to existing clients, offering structural support and keeping them informed about new products, features, and services that add value to their business.
• Drive customer success by increasing product adoption, managing long-term customer relationships, conducting regular business reviews, and sharing industry best practices.
• Own customer retention by proactively identifying risks, addressing concerns, and ensuring continued value realization.
• Lead upselling and cross-selling initiatives by identifying growth opportunities within existing accounts and aligning solutions to customer needs.
• Serve as the primary point of escalation for customer issues, troubleshooting challenges and ensuring timely and effective resolution.
• Coach customers to become product experts and guide their teams on best practices to enable greater self-sufficiency.
• Manage renewals, expansion opportunities, and revenue growth while consistently striving to deliver measurable value to clients.
• Maintain a regular cadence of analytical and performance reviews to track key metrics critical to client success and business outcomes.

Skills Required

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills, with the ability to build strong rapport and trust with clients.
• Strong ability to manage multiple client accounts simultaneously while prioritizing effectively.
• Prior experience collaborating cross-functionally within a fast-growing SaaS /Supply chain company ; operating at the intersection of product,sales, and delivery.