Customer Success Manager

Logicwind Technologies LLP; Surat; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A tech company in India is seeking a client manager to build and maintain strong relationships with clients. The role involves collaborating with internal teams, ensuring client satisfaction, and managing multiple accounts. Candidates should have proven experience in client management within the IT industry and strong negotiation skills. Proficiency in CRM and Office applications is required.

Qualifications

• Proven experience in client management from the IT industry.
• Strong ability to build rapport with clients.
• Ability to handle multiple client accounts.

Responsibilities

• Develop solid relationships with clients.
• Act as the main point of contact between clients and teams.
• Collaborate with departments to meet client needs.
• Prepare Quarterly Business Reports for clients.

Skills

Client management

Negotiation

Leadership

Relationship building

Coordination

Tools

CRM software

Google suite

Microsoft Office

Job description

Overview

To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and contracts and the ability to coordinate between inter-departments and clients.

Job Responsibilities

• Developing and sustaining solid relationships with clients.
• Acting as the main point of contact between clients and internal teams.
• Communicating and collaborating with the departments to ensure that client’s needs are met.
• Account Mapping to expand scope of work on existing clients.
• Prepare Quarterly Business Report for each client.
• Scoping for new projects or requirements on existing clients.
• Compiling reports on account progress, goals, for key team members and stakeholders.
• Negotiating contracts with clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Ensure that timely invoices are generated and sent to accounts department.
• Ensure presence in every client and critical internal meets.

Qualifications

• Proven experience in client management from IT industry
• Proficient in all Google or Microsoft office application suites as well as CRM software
• The ability to build rapport with clients
• The ability to coordinate with inter departments and clients
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.