Customer Success Manager - LT

Gokwik Commerce Solutions; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Gokwik Commerce Solutions in Gurugram, Haryana, is seeking a Customer Success Manager to lead strategic initiatives with key accounts. You will design proactive success plans, coordinate across product, sales, and support teams, and ensure smooth delivery of services to maximize value and retention.

The ideal candidate has 2+ years in customer success, excels at data-driven decision making, and thrives in a fast-paced environment.

Qualifications

• Proven experience in customer success management or a related field, with a minimum of 2 years in a similar role.
• Strong understanding of customer needs and market trends, with the ability to develop tailored solutions.
• Excellent communication, interpersonal, and project management skills, enabling strong collaboration with internal stakeholders and external partners.
• Ability to analyze complex data sets and provide actionable insights to inform business decisions.
• Strong problem-solving skills, with the ability to think creatively and outside the box.
• Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.

Responsibilities

• Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
• Build and maintain strong relationships with key customers, identifying opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure seamless delivery of products and services, resulting in high customer satisfaction.
• Analyze customer data and feedback to identify trends and areas for improvement, informing product development and marketing strategies.
• Provide exceptional customer service, promptly responding to inquiries and resolving issues professionally and efficiently.
• Identify and pursue new business opportunities within existing customer networks, expanding the company's market presence.

Skills

Customer success

Communication

Interpersonal skills

Project management

Data analysis

Job description

• Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
• Build and maintain strong relationships with key customers, identifying opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure seamless delivery of products and services, resulting in high customer satisfaction.
• Analyze customer data and feedback to identify trends and areas for improvement, informing product development and marketing strategies.
• Provide exceptional customer service, promptly responding to inquiries and resolving issues professionally and efficiently.
• Identify and pursue new business opportunities within existing customer networks, expanding the company's market presence.

Job Requirements

• Proven experience in customer success management or a related field, with a minimum of 2 years in a similar role.
• Strong understanding of customer needs and market trends, with the ability to develop tailored solutions.
• Excellent communication, interpersonal, and project management skills, enabling strong collaboration with internal stakeholders and external partners.
• Ability to analyze complex data sets and provide actionable insights to inform business decisions.
• Strong problem-solving skills, with the ability to think creatively and outside the box.
• Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.