Customer Success Manager

Sense; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sense is looking for a Customer Success expert in Bengaluru, India. The role involves becoming an expert in Sense products, consulting with executives, and collaborating with various teams to ensure customer satisfaction and success metrics.

The ideal candidate should have 4-6 years in customer success, analytical skills, and the ability to work autonomously while influencing key accounts.

Qualifications

• 4-6 years of relevant work experience.
• Experience in customer success with smb/mm/enterprise.
• Confidence working autonomously and taking responsibility.

Responsibilities

• Become an expert in Sense products and best practices.
• Consult with business executives on staffing priorities.
• Collaborate with engineering and product teams.

Skills

Customer success

Analytical mindset

Excellent communication

Technical problem-solving

Empathy for customers

Job description

Job Description

• Become an expert in Sense products, integrations, and best practices
• Consult with executives and leaders across level staffing and recruiting organizations to understand the priorities, challenges, and goals of their businesses
• Lead customers to develop focused success metrics directly tied to results from Sense products that prove relevant ROI that impacts key business objectives
• Partner with Sales and Account Management to identify expansion opportunities and risks across your customer accounts
• Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved while ensuring customers are always kept informed throughout the process
• Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
• Help develop and iterate on processes, documentation, and resources

Qualifications

• 4- 6 years of relevant work experience
• Demonstrated experience in a customer success focused position, working with smb/mm/enterprise customers
• Strong empathy for customers and passion for delivering the highest quality customer experience
• Analytical and process-oriented mindset that enables you to prioritize a busy workload, proactively find and uncover issues, assess and improve processes for efficiencies
• Confidence working autonomously, taking responsibility and being accountable for the success of a book of key customer accounts
• Curious, with a desire for continuous learning and improvement
• Comfortable learning technical concepts and working with engineers to solve problems is required
• Ability to influence through persuasion, negotiation, and consensus-building
• Excellent communication and presentation skills
• Ideally experience working in a customer success role within a SaaS organization
• Organized, fast paced execution and comfort prioritizing and reprioritizing work throughout the day