Customer Success Manager

One Point Six Technologies Pvt Ltd; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A tech-focused company in Mumbai seeks a Customer Success Manager to enhance customer relationships and improve user experience. The role involves managing customer portfolios, resolving complaints, and analyzing data to minimize churn. Ideal candidates are socially adept, analytical, and possess excellent communication skills. If you have a passion for maximizing customer value and leveraging software tools, we encourage you to apply.

Qualifications

• Strong drive for results and customer interactions.
• Ability to improve customer experience and minimize churn.
• Social and analytical aptitude.

Responsibilities

• Develop and manage user portfolios.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and communication.
• Mediating between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and development.

Skills

Customer relationship management

Analytical skills

Communication skills

Software aptitude

Job description

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training/ helping users, upselling and minimizing churn. Should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

The candidate must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities

• Develop and manage user portfolios
• Analyze customer data to improve customer experience
• Hold product demonstrations for customers
• Improve onboarding processes
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Aid in product design and product development