Associate Customer Success Manager

Gokwik Commerce Solutions; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Gokwik Commerce Solutions in Gurugram is seeking a Customer Success professional to develop and implement strategies that drive growth and nurture client relationships. You will build sustained partnerships with customers to ensure high satisfaction and long-term retention.

Responsibilities include identifying cross-sell/upsell opportunities, collaborating with internal teams to resolve issues, and analyzing feedback to refine products and sales approaches.

Responsibilities

• Develop and implement effective customer success strategies to drive business growth.
• Build and maintain strong relationships with customers to ensure high satisfaction and retention rates.
• Identify and pursue new business opportunities through cross‑selling and upselling products or services.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to improve product offerings and sales strategies.
• Develop and manage customer success metrics to measure performance and identify areas for improvement.

Job description

• Develop and implement effective customer success strategies to drive business growth.
• Build and maintain strong relationships with customers to ensure high satisfaction and retention rates.
• Identify and pursue new business opportunities through cross‑selling and upselling products or services.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to improve product offerings and sales strategies.
• Develop and manage customer success metrics to measure performance and identify areas for improvement.