Customer Success Manager — India

Kontroma Private Limited; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kontroma Private Limited is seeking a Customer Success Manager for India. You will onboard new team workspaces, set up policy structures, and train admins, while owning support quality, response times, and escalation handling.

You will run health checks and renewals for business accounts and feed structured customer insight to product and engineering teams weekly. Proficiency in English and Hindi is essential; Marathi or other regional languages are a plus.

Qualifications

• 2+ years in customer success or B2B support, ideally SaaS.
• Excellent spoken and written English and Hindi.
• Comfort explaining approval workflows and policies to non-technical finance teams.

Responsibilities

• Onboard new team workspaces: policy setup, approval chains, and admin training.
• Own support quality — response times, help-center content, and escalations.
• Run health checks and renewals for business accounts.
• Feed structured customer insight to product and engineering weekly.

Skills

Customer success

B2B support

SaaS

Tools

Tally

Zoho

QuickBooks

Job description

Customer Success Manager — India

Be the human behind the product for our first hundred business customers — onboarding, training, and turning feedback into roadmap.

What you'll own

• Onboard new team workspaces: policy setup, approval chains, and admin training
• Own support quality — response times, help-center content, and escalations
• Run health checks and renewals for business accounts
• Feed structured customer insight to product and engineering weekly

What we need

• 2+ years in customer success or B2B support, ideally SaaS
• Excellent spoken and written English and Hindi
• Comfort explaining approval workflows and policies to non-technical finance teams

Nice to have

• Marathi or other regional languages
• Experience with expense/accounting tools (Tally, Zoho, QuickBooks)