Product & Customer Success Manager

Logikality; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Logikality in Bengaluru is seeking a role at the intersection of product, delivery and customer outcomes. Translate customer workflows into clear product requirements and priorities; own pilot scoping, execution and outcome tracking with customers.

Collaborate with cross-functional teams to align goals and metrics. You will support customer adoption, enablement and expansion, and improve delivery quality through structured feedback into product and engineering.

Qualifications

• Strong customer-facing experience in B2B software, ideally product or customer success.
• Comfortable translating operational workflows into product requirements.
• Experience communicating with stakeholders across product, engineering and sales.

Responsibilities

• Translate customer workflows into clear product requirements and priorities.
• Own pilot scoping, execution and outcome tracking with customers.
• Support customer adoption, enablement and expansion.
• Improve delivery quality through structured feedback into product and engineering.
• Deliver measurable operating outcomes for each active account.

Skills

Customer-facing experience

Translate operational workflows into,?

Job description

Our value shows up when customers change how they operate. This role sits at the intersection of product, delivery and customer outcomes.

What you will own

• Translate customer workflows into clear product requirements and priorities.
• Own pilot scoping, execution and outcome tracking with customers.
• Support customer adoption, enablement and expansion.
• Improve delivery quality through structured feedback into product and engineering.
• Deliver measurable operating outcomes for each active account.

Expected outcomes in the first 90 days

• Own at least one pilot end to end with a defined outcome and metric.
• Deliver a structured customer feedback loop into product and engineering.
• Establish an account health view for every active customer.

Experience and capabilities required

• Strong customer-facing experience in B2B software, ideally product or customer success.
• Comfortable translating operational workflows into product requirements.

Helpful additional experience

• Prior exposure to mortgage, title, insurance or regulated operations.
• Experience running pilots or structured evaluations.

Work model and location

In-office · Bangalore · Full-time

Hiring process

• Application review against the outcomes required for the role.
• Initial conversation on experience, interests and understanding.
• Role-relevant discussion, case or technical assessment.
• Final discussion on responsibilities, working model and expectations.