Customer Success Manager(CSM)

iASYS Technology Solutions Pvt. Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

iASYS Technology Solutions Pvt. Ltd. in Pune is seeking a seasoned Customer Success / Account Management professional with 6-8 years of experience.

The role focuses on customer relationship management, satisfaction, governance, and cross-functional coordination to support growth and delivery success. Responsibilities include stakeholder alignment, reporting, and ensuring delivery quality across engagements.

Qualifications

• Experience in Customer Success, Account Management, Project Management or Service Delivery.
• Strong stakeholder management and communication skills.
• Engineering or degree required.

Responsibilities

• Manage customer relationships and ensure satisfaction and success.
• Governance and reporting to stakeholders.
• Coordinate internally and interface with cross-functional teams.
• Support growth and business development efforts.
• Align delivery with stakeholders and ensure satisfaction.

Skills

Customer Relationship Management

Customer Satisfaction & Success

Governance & Reporting

Internal Coordination & Interface Mgmt

Growth & Business Development Support

Delivery Alignment & Stakeholder Sat.

Education

Engineering or any degree

Job description

Job Overview

Experience : 6-8 years

Location : Pune

Job/Position Summary

Responsibilities:

• Customer Relationship Management
• Customer Satisfaction & Success
• Governance & Reporting
• Internal Coordination & Interface Management
• Growth & Business Development Support
• Delivery Alignment & Stakeholder Satisfaction

Qualifications: Any Engineering or Degree with Experience in Customer Success, Account Management, Project Management or Service Delivery. Strong stakeholder management and communication skills.