CUSTOMER SUCCESS MANAGER | IT / SaaS

Bizaarambh; Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

5 day Working Monday to Friday

Paid leave and holidays

Health/medical insurance

Provident Fund (PF)

Performance incentives

Learning & certification support

Employee wellness programs

Job summary

Bizaarambh in Delhi is seeking a proactive Customer Success Manager to nurture relationships with SaaS clients, ensure successful onboarding, and drive product adoption. You will work to improve satisfaction and retention while identifying opportunities for account expansion.

Strong communication and stakeholder management are essential. The role requires experience with SaaS products, IT services, and CRM tools; familiarity with Salesforce, HubSpot, or Zoho is a plus.

Qualifications

• 2–5 years of experience in Customer Success, Account Management, Client Servicing, SaaS, or IT Services.
• Experience In Handling B2B Clients Preferred
• Strong communication and relationship-management skills
• Good understanding of SaaS/technology products
• Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar will be an advantage

Responsibilities

• Onboard new clients to ensure smooth adoption of the SaaS platform.
• Drive product adoption and engagement metrics with clients.
• Strengthen relationships to improve satisfaction and retention.
• Identify expansion opportunities and coordinate with sales for upsell.
• Present product value and demonstrations to stakeholders.

Skills

B2B Client Relationship Management

SaaS Product Understanding

Product Adoption & User Engagement

Customer Onboarding

Product Training & Demonstration

Presentation Skills

Negotiation Skills

Tools

Salesforce

HubSpot

Zoho

Job description

About The Role

We are looking for a proactive and customer-focused Customer Success Manager to manage and strengthen relationships with our SaaS clients. The CSM will be responsible for ensuring successful customer onboarding, driving product adoption, improving customer satisfaction and retention, and identifying opportunities for account expansion.

The ideal candidate should have strong communication and relationship-management skills, a customer-centric approach, and preferably experience working with SaaS, IT products, software platforms, or technology solutions

What you'll do

• 2–5 years of experience in Customer Success, Account Management, Client Servicing, SaaS, or IT Services
• Experience In Handling B2B Clients Preferred
• Strong communication and relationship-management skills
• Good understanding of SaaS/technology products
• Strong problem-solving, presentation, and stakeholder-management skills
• Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar will be an advantage

Perks & benefits

• 5 day Working Monday to Friday
• Paid leave and holidays
• Health/medical insurance
• Provident Fund (PF)
• Performance incentives
• Learning & certification support
• Employee wellness programs

Skills

• B2B Client Relationship ManagementSaaS Product UnderstandingProduct Adoption & User EngagementCustomer OnboardingProduct Training & DemonstrationPresentation SkillsNegotiation Skills