Customer Success Manager

WOW Softech; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

WOW Softech is seeking a Customer Success Manager (CSM) to bolster client adoption and retention across its B2B SaaS products. The role requires coordinating with factory teams and senior management, bridging operations between plant staff and corporate leadership in India.

The ideal candidate has 3+ years in customer success or key account management, hands-on onboarding experience, and fluent English and Hindi to communicate across distributed teams.

Qualifications

• 3+ years of experience in customer success or key account management.
• Experience in B2B SaaS onboarding and driving adoption.
• Background that proves ability to handle on-site plant operations or move between senior management and plant employees.
• Native or fluent English and Hindi; able to coordinate with factory teams across India.

Skills

Customer success

Key account management

B2B SaaS onboarding

Adoption driving

Plant operations coordination

English

Hindi

Job description

Customer Success Manager (CSM) role,

candidates need:

1. 3+ years of experience in customer success or key account management.
2. Experience in B2B SaaS onboarding and driving adoption.
3. A background that proves they can handle on-site plant operations or move comfortably between senior management and the Plant employees
4. Native/fluent command of English and Hindi English and and to coordinate with factory teams across India.