Customer Success Manager (CSM)

HoduSoft; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HoduSoft in Ahmedabad, Gujarat, India seeks a proactive Customer Success Manager to drive onboarding and ensure high customer satisfaction. You will build strong relationships, identify upsell opportunities and work with internal teams to minimize churn.

You will analyze feedback, monitor trends and collaborate across departments to deliver seamless support and value realization for customers.

Responsibilities

• Develop and execute strategic plans to drive customer success and retention.
• Build and maintain strong relationships with existing customers to identify upsell and cross-sell opportunities.
• Collaborate with internal teams to ensure seamless onboarding and support for new customers.
• Identify and mitigate potential churn risks through proactive engagement and issue resolution.
• Analyze customer feedback and market trends to inform product development and improvement initiatives.
• Provide exceptional customer service and support to ensure high levels of customer satisfaction.

Job description

• Develop and execute strategic plans to drive customer success and retention.
• Build and maintain strong relationships with existing customers to identify upsell and cross-sell opportunities.
• Collaborate with internal teams to ensure seamless onboarding and support for new customers.
• Identify and mitigate potential churn risks through proactive engagement and issue resolution.
• Analyze customer feedback and market trends to inform product development and improvement initiatives.
• Provide exceptional customer service and support to ensure high levels of customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.