Customer Success Manager, Ads Solutions

OpenAI; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Jobtailor in Mumbai, Maharashtra, seeks an experienced Advertising Partnerships Manager to own relationships with a portfolio of advertisers and guide onboarding and campaign launches for OpenAI's ads products.

You will analyze campaign performance to provide clear, actionable recommendations, and identify opportunities to expand partnerships through product adoption and incremental investment. Cross-functional collaboration will be essential.

Qualifications

• 5-10+ years of experience in digital advertising or related client-facing roles.
• Experience managing advertiser or agency relationships in a platform/adtech environment.
• Comfortable interpreting performance data and translating insights into strategic recommendations.

Responsibilities

• Own relationships with a portfolio of advertising partners and serve as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

Skills

Digital Advertising Experience

Account Management

Data Querying (SQL)

Advanced Excel/Sheets

Client-Facing Role Experience

Cross-Functional Collaboration

Tools

SQL

Excel

Job description

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact


• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products


• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes


• Identify opportunities to expand partnerships through increased product adoption and incremental investment


• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value


• Surface advertiser feedback and insights to inform product improvements and long-term strategy


• Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role


• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment


• Comfortable interpreting performance data and translating insights into strategic recommendations


• Experience with data querying (e.g. SQL, advanced excel/GSheet)

Core Competencies

Demonstrates expertise in managing advertiser relationships and driving product adoption within the digital advertising ecosystem. Proficient in analyzing performance data to provide strategic recommendations and enhance campaign outcomes.

Highest-signal resume keywords

• Digital Advertising Experience


• Account Management


• Data Querying (SQL, Advanced Excel/GSheet)


• Client-Facing Role Experience


• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Campaign Performance Analysis


• Strategic Recommendations


• Onboarding Process Management


• Product Adoption Strategies


• Data Interpretation

Soft Skills

• Relationship Management


• Communication Skills


• Problem-Solving

Industry Keywords

• Adtech Environment


• Advertising Partners


• Customer Success


• Consulting


• Platform Value Enhancement