Client Success Manager

International Education Gateway; Hyderabad; On-site; INR 1,400,000 - 2,600,000; Full time

Benefits offered by this job

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Job summary

International Education Gateway is seeking a Client Success Manager in Hyderabad to lead onboarding, adoption, and ongoing value realization for our Indian B2B SaaS clients. You will partner with sales, product, and support teams to ensure smooth deployments and executive updates.

Ideal candidates have 3–7 years of experience, strong communication with C-suite, and proficiency with CRM tools and data analysis.

Qualifications

• 3–7 years of hands-on experience in client success, account management, customer success, or post-sales roles.
• Proven experience managing Indian clients or India-focused accounts (domestic B2B/SaaS focus).
• Strong background in Client onboarding, Product adoption, Account renewals, Upselling.
• Excellent communication skills comfortable presenting to C-suite executives and conducting business reviews.
• Proficiency with CRM tools and data analysis tools (Excel and basic analytics).

Responsibilities

• Execute smooth, structured onboarding experiences for new clients, ensuring fast time-to-value and rapid product adoption.
• Build trust and establish yourself as the go-to strategic partner from day one.
• Conduct comprehensive product walkthroughs, training sessions, and workshops with end-users, administrators, and leadership teams.
• Deeply understand each client's business goals, organizational structure, and pain points; conduct regular business reviews.
• Own the full renewal cycle - contract preparation, negotiation, and execution; identify expansion opportunities and drive upsell conversations.
• Prepare and present monthly/quarterly business reviews with actionable insights on platform adoption, ROI, and institutional outcomes.
• Partner with Sales, Product, and Support teams to resolve client challenges and advocate for client needs.

Skills

Client onboarding

Account management

Upselling

Data analysis

Executive communication

Tools

CRM tools

Excel

Job description

KEY RESPONSIBILITIES

Client Onboarding & Activation

• Execute smooth, structured onboarding experiences for new clients, ensuring fast time-to-value and rapid product adoption
• Build trust and establish yourself as the go-to strategic partner from day one

Customer Training & Product Advocacy

• Conduct comprehensive product walkthroughs, training sessions, and workshops with end-users, administrators, and leadership teams

Needs Analysis & Strategic Consulting

• Deeply understand each client's business goals, organizational structure, and pain points
• Conduct regular business reviews to identify unmet needs and opportunities for enhanced platform usage

Renewals & Account Growth

• Own the full renewal cycle- contract preparation, negotiation, and execution
• Identify expansion opportunities and drive targeted upsell conversations

Reporting & Business Intelligence

• Prepare and present monthly/quarterly business reviews with actionable insights on platform adoption, ROI, and institutional outcomes
• Track and communicate key success metrics that matter to your clients
• Use data to identify early warning signs and opportunities for intervention

Cross-Functional Collaboration

• Partner seamlessly with Sales, Product, and Support teams to resolve client challenges and ensure continuous satisfaction
• Advocate for client needs in internal forums, influencing product roadmap decisions

MUST-HAVE REQUIREMENTS

• 3-7 years of hands-on experience in client success, account management, customer success, or post-sales roles
• Proven experience managing Indian clients or India-focused accounts(domestic B2B/SaaS focus, NOT international/global account management)
• Strong background in Client onboarding, Product adoption, Account renewals, Upselling
• Excellent communication skills comfortable presenting to C-suite executives and conducting business reviews
• Proficiency with CRM tools and data analysis tools (Excel and basic analytics)