Customer Success Manager

Anika Industries; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Anika Industries is seeking a seasoned Client Servicing professional in Mumbai to act as the primary contact for clients after project confirmation. You will coordinate with Design, Sales, Project Management, and Execution teams, update clients on milestones, and address inquiries and escalations to ensure on-time, quality delivery.

Ideal candidates have 6–8 years of experience in Customer Success or Interior Design, strong communication, and proficiency with MS Excel and CRM platforms to foster

Qualifications

• Bachelor's degree in Business Administration, Interior Design, Management, or a related field.
• 6-8 years of experience in Customer Success, Client Servicing, Relationship Management, or Interior Design.
• Strong communication and interpersonal skills.
• Good coordination and problem-solving abilities.
• Ability to manage multiple clients/projects simultaneously.
• Good knowledge of MS Excel, CRM tools, and communication platforms.

Responsibilities

• Act as the primary point of contact for clients after project confirmation.
• Understand client requirements, expectations, and concerns.
• Coordinate with Design, Sales, Project Management, and Execution teams.
• Regularly update clients on project progress, timelines, and milestones.
• Handle client queries, complaints, and escalations professionally.
• Ensure projects are delivered as per agreed scope, quality, and timelines.
• Maintain strong and long-term relationships with clients.
• Collect client feedback and ensure timely resolution of issues.
• Coordinate for site visits, design approvals, material selections, and handover.
• Maintain proper records of client communication and project updates.
• Support the team in improving customer satisfaction and retention.

Skills

Client Relationship

Communication

Coordination

Problem Solving

Project Follow-up

Customer Retention

Escalation Handling

Time Management

MS Excel

CRM tools

Communication platforms

Education

Bachelor's degree

Tools

MS Excel

CRM tools

Communication platforms

Job description

• Act as the primary point of contact for clients after project confirmation.
• Understand client requirements, expectations, and concerns.
• Coordinate with Design, Sales, Project Management, and Execution teams.
• Regularly update clients on project progress, timelines, and milestones.
• Handle client queries, complaints, and escalations professionally.
• Ensure projects are delivered as per agreed scope, quality, and timelines.
• Maintain strong and long‑term relationships with clients.
• Collect client feedback and ensure timely resolution of issues.
• Coordinate for site visits, design approvals, material selections, and handover.
• Maintain proper records of client communication and project updates.
• Support the team in improving customer satisfaction and retention.

Requirements

• Bachelor's degree in Business Administration, Interior Design, Management, or a related field.
• 6-8 years of experience in Customer Success, Client Servicing, Relationship Management, or Interior Design.
• Strong communication and interpersonal skills.
• Good coordination and problem‑solving abilities.
• Ability to manage multiple clients/projects simultaneously.
• Good knowledge of MS Excel, CRM tools, and communication platforms.
• Experience in the interior design, real estate, construction, or home‑interior industry will be an advantage.

Key Skills

Client Relationship | Communication | Coordination | Problem Solving | Project Follow‑up | Customer Retention | Escalation Handling | Time Management