Business Manager

Livspace; Kamrup Metropolitan; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Livspace in India is seeking an experienced Business Manager - Sales to lead a team of Interior Designers and drive sales, customer satisfaction, and business growth. You will own the full sales funnel from lead to closure and ensure monthly revenue and project bookings targets are met.

The role requires a strong B2C sales leader with CRM proficiency, exceptional communication, and the ability to coach a high-performing team.

Qualifications

• Bachelor's degree (B.Arch preferred); others with relevant industry experience welcome.
• MBA is an added advantage.
• 5+ years of experience in B2C Sales, Business Development, or Growth.
• Minimum 1 year of people management experience leading sales teams.
• Experience in Interior Design, Home Improvement, Real Estate, Retail, Furniture, Building Materials, or related fields.
• Strong consultative selling and negotiation skills.
• Proven B2C sales and business development experience.
• Excellent leadership and team management capabilities.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with excellent relationship management.
• Outstanding communication, presentation, and stakeholder management.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in CRM tools and Microsoft Excel.

Responsibilities

• Own and manage the complete sales funnel from lead allocation to project closure.
• Drive monthly sales targets by ensuring consistent project bookings and revenue generation.
• Lead, mentor, and manage a team of 6-10 Interior Designers to maximize performance.
• Improve sales conversion through ongoing funnel metrics monitoring and analysis.
• Conduct regular sales reviews, coaching sessions, and performance feedback.
• Ensure exceptional customer experience throughout the customer journey.
• Resolve customer escalations promptly while maintaining high satisfaction scores.
• Collaborate with Design, Operations, and Installation teams for smooth project execution.
• Monitor revenue, conversion rate, booking value, productivity, and customer satisfaction.
• Identify process improvements to enhance efficiency and sales effectiveness.
• Ensure adherence to company sales processes, policies, and quality standards.

Skills

People management

B2C sales

Consultative selling

CRM tools

Excel

Stakeholder management

Negotiation

Communication

Leadership

Education

Bachelor's degree (B.Arch preferred)

MBA

Tools

CRM Software

MS Excel

Job description

We are looking for an experienced and result-driven Business Manager - Sales to lead a team of Interior Designers while driving sales performance, customer satisfaction, and business growth. The ideal candidate will own the entire sales funnel, coach and mentor designers, improve conversion rates, and consistently achieve monthly revenue and project booking targets.

This role requires a strong leader with expertise in B2C sales, customer relationship management, team development, and business performance management.

Key Responsibilities

• Own and manage the complete sales funnel from lead allocation to project closure.
• Drive monthly sales targets by ensuring consistent project bookings and revenue generation.
• Lead, mentor, and manage a team of 6-10 Interior Designers to maximize individual and team performance.
• Improve sales conversion through continuous monitoring of funnel metrics and performance analysis.
• Conduct regular sales reviews, coaching sessions, and performance feedback for the team.
• Ensure exceptional customer experience throughout the customer journey.
• Resolve customer escalations promptly while maintaining high customer satisfaction scores.
• Collaborate closely with Design, Operations, and Installation teams to ensure smooth project execution.
• Monitor key business metrics including revenue, conversion rate, booking value, productivity, and customer satisfaction.
• Identify process improvement opportunities to enhance operational efficiency and sales effectiveness.
• Ensure adherence to company sales processes, policies, and quality standards.

Required Skills & Qualification

• Bachelor's degree (B.Arch preferred). Candidates from other disciplines with relevant industry experience are also encouraged to apply.
• MBA is an added advantage.
• 5+ years of experience in B2C Sales, Business Development, or Growth.
• Minimum 1 year of people management experience leading high-performing sales teams.
• Experience in Interior Design, Home Improvement, Real Estate, Retail, Furniture, Building Materials, Consumer Durables, or similar customer-facing industries is preferred.
• Strong consultative selling and negotiation skills.
• Proven experience in B2C sales and business development.
• Excellent leadership and team management capabilities.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with exceptional relationship management abilities.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in CRM tools and Microsoft Excel.