Business Manager

Livspace; Rajasthan; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Livspace in India seeks an experienced Business Manager - Sales to lead a team of Interior Designers, drive sales performance, and ensure customer satisfaction from lead to project closure.

You will coach a 6-10 member team, optimize funnel metrics, collaborate with Design, Operations and Installation teams, and contribute to revenue growth in a fast-paced, target-driven environment.

Qualifications

• Bachelor's degree (B.Arch preferred) or related field with 5+ years in B2C sales.
• Succinct MBA is a plus.
• Strong consultative selling and negotiation skills.

Responsibilities

• Own and manage the complete sales funnel from lead allocation to project closure.
• Drive monthly sales targets by ensuring consistent project bookings and revenue generation.
• Lead, mentor, and manage a team of 6-10 Interior Designers to maximize performance.
• Improve sales conversion through funnel metrics and performance analysis.
• Conduct regular sales reviews, coaching sessions, and performance feedback for the team.
• Ensure exceptional customer experience throughout the customer journey.
• Resolve customer escalations promptly while maintaining high satisfaction scores.
• Collaborate with Design, Operations and Installation teams to ensure smooth project execution.
• Monitor revenue, conversion rate, booking value, productivity, and customer satisfaction.
• Identify process improvements to enhance operational efficiency and sales effectiveness.
• Ensure adherence to company sales processes, policies, and quality standards.

Skills

B2C Sales

People Management

CRM Tools

Negotiation

Analytical Thinking

Communication

Stakeholder Management

Excel

Leadership

Education

Bachelor's degree (B.Arch preferred)

MBA (advantage)

Tools

CRM tools

Microsoft Excel

Job description

We are looking for an experienced and result-driven Business Manager - Sales to lead a team of Interior Designers while driving sales performance, customer satisfaction, and business growth. The ideal candidate will own the entire sales funnel, coach and mentor designers, improve conversion rates, and consistently achieve monthly revenue and project booking targets.

This role requires a strong leader with expertise in B2C sales, customer relationship management, team development, and business performance management.

Key Responsibilities

• Own and manage the complete sales funnel from lead allocation to project closure.
• Drive monthly sales targets by ensuring consistent project bookings and revenue generation.
• Lead, mentor, and manage a team of 6-10 Interior Designers to maximize individual and team performance.
• Improve sales conversion through continuous monitoring of funnel metrics and performance analysis.
• Conduct regular sales reviews, coaching sessions, and performance feedback for the team.
• Ensure exceptional customer experience throughout the customer journey.
• Resolve customer escalations promptly while maintaining high customer satisfaction scores.
• Collaborate closely with Design, Operations, and Installation teams to ensure smooth project execution.
• Monitor key business metrics including revenue, conversion rate, booking value, productivity, and customer satisfaction.
• Identify process improvement opportunities to enhance operational efficiency and sales effectiveness.
• Ensure adherence to company sales processes, policies, and quality standards.

Required Skills & Qualification

• Bachelor's degree (B.Arch preferred). Candidates from other disciplines with relevant industry experience are also encouraged to apply.
• MBA is an added advantage.
• 5+ years of experience in B2C Sales, Business Development, or Growth.
• Minimum 1 year of people management experience leading high-performing sales teams.
• Experience in Interior Design, Home Improvement, Real Estate, Retail, Furniture, Building Materials, Consumer Durables, or similar customer-facing industries is preferred.
• Strong consultative selling and negotiation skills.
• Proven experience in B2C sales and business development.
• Excellent leadership and team management capabilities.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with exceptional relationship management abilities.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in CRM tools and Microsoft Excel.