Customer Success Manager

BoardPAC; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Restaurant-like perks not listed

Job summary

BoardPAC, based in Mumbai, India, seeks a dedicated professional to lead client delivery for the assigned region and ensure high customer satisfaction. You will coordinate with technical teams, provide clear management reporting, and drive health checks, including annual surveys and regional churn management.

The role requires at least 2 years in client service delivery and mandatory Marathi fluency, with opportunities to upsell and cross-sell across blue‑chip corporate and government clients.

Qualifications

• Minimum 2 years of relevant experience in client service delivery.
• Fluency in Marathi (spoken and written) is mandatory.

Responsibilities

• Lead client delivery activities for the clients/region assigned.
• Responsible for the overall delivery for the client ensuring client satisfaction.
• Coordinate with technical teams to provide solutions to customer requests.
• Provide clear and precise reporting to the management.
• Churn management for the clients/region and reporting on churn.
• Upsell and cross-sell.
• Client satisfaction surveys and health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done.
• Interact and correspond with clients and partners and attend client meetings.
• Provide user trainings for all modules Administrator, Organizer and Members, etc.
• Coordinate with internal teams on client delivery related activities.
• Responsible to complete the UAT process together with customers.
• Follow the client delivery processes in all activities.
• Follow up on client health and client delivery milestones globally with other delivery team members worldwide.
• A minimum of 2 years of relevant experience in client service delivery is required.

Job description

Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?

Our product is trusted by global Fortune 500 listed companies as well as the regulators both in India and worldwide.

If you feel you are up for the task of dealing with Board members of blue chip corporates and government entities, we are looking for a dedicated, dynamic, passionate, person to join our internationally growing team. This job is based in Mumbai, India.

• Take leadership in client delivery activities for the clients/region assigned.
• Responsible for the overall delivery for the client ensuring client satisfaction.
• Coordinate with technical teams to provide solutions to customer requests.
• Provide clear and precise reporting to the management.
• Churn Management for the clients/region and reporting on Churn.
• Upsell and Cross Sell.
• Client Satisfaction Surveys and Health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done.
• Interact and correspond with clients and partners and attend client meetings.
• Provide user trainings for all modules Administrator, Organizer and Members, etc.
• Coordinate with internal teams on client delivery related activities.
• Responsible to complete the UAT process together with customers.
• Follow the client delivery processes in all activities.
• Follow up on client health and client delivery milestones globally with other delivery team members worldwide.
• A minimum of 2 years of relevant experience in client service delivery or a related field is required.
• Fluency in Marathi (spoken and written) is mandatory.