Client Success Manager

BI Worldwide; Mumbai, New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BI WORLDWIDE INDIA seeks a proactive Client Success Manager to centralize client operations, drive transformation and scale delivery across regions. You will align IT, product and finance with regional teams to standardize processes and introduce automation.

You should have 7–8 years in operations or similar, strong stakeholder management, and excellent communication. The role offers high visibility within a global engagement focused on loyalty and measurable outcomes.

Qualifications

• 7-8 years of experience in operations, business transformation, process excellence, consulting, program management or client operations.
• Strong experience managing cross-functional stakeholders and multi-team processes.
• Problem-solving mindset with the confidence to challenge the status quo and improve existing ways of working.
• Strong understanding of process standardisation, automation and technology-led efficiency.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Strong client-facing, presentation and review-management skills.
• Highly organised, proactive and comfortable operating in an evolving environment.

Responsibilities

• Identify repetitive, manual and fragmented activities; standardise, simplify and automate them wherever feasible.
• Partner with IT, Product and other internal teams to implement technology, workflow and automation solutions.
• Coordinate across regional teams, Finance, IT, Operations and global stakeholders to ensure seamless execution and hand-offs.
• Manage day-to-day client interactions and participate in or lead Quarterly Business Reviews (QBRs) and client reviews.
• Develop and maintain processes, SOPs, SLAs and governance mechanisms to drive consistency, accountability and service quality across regions.
• Identify opportunities to improve productivity, turnaround time, quality and overall client experience, using measurable operational outcomes.
• Proactively challenge existing ways of working and embed a culture of continuous improvement.
• Manage the end-to-end transition of activities into the centralised model while maintaining strong stakeholder and client relationships.
• Opportunity to build a centralised operations model from the ground up and shape how client operations scale across regions.
• High-visibility role partnering with clients and cross-functional teams including Operations, Finance, IT, Product and global stakeholders.

Skills

Operations

Business Transformation

Process Excellence

Consulting

Program Management

Client Operations

Education

Graduate / Postgraduate

Job description

BI WORLDWIDE
Company Profile

JOB DESCRIPTION FOR CLIENT SUCCESS MANAGER

About BI Worldwide

At BI Worldwide, we specialize in driving channel loyalty and employee engagement through our world-
class, tech-driven solutions. As a product-based software company, we enable large enterprises to build
high-performing teams, drive partner loyalty, and inspire results on a scale.
Introduction
BI WORLDWIDEs mission is to put our engagement expertise to work for you. We understand how to
engage employees, channel partners and customers better than anyone else and we have the tools and
resources to help your business tap into that knowledge to drive and sustain measurable results.
Our origins are both humble and ingenious. (We like to think that describes us well). It started with
founder Guy Scheidecker discovering innovative ways to provide consumer loyalty programs and
incentives to various industries. That idea caught on, big time. It grew into what is now a multinational
company serving Global 300+ corporations in over 183 countries in more than 20 languages.
Our U.S. headquarters is located in Minneapolis, Minnesota. We have 19 global offices. We have 9.7
million participants across 250+ programs We have 75 years of expertise in Behavioural science
applications

BI WORLDWIDE INDIA

In India, our headquarters is in Bengaluru, Karnataka and other offices in Chennai, Delhi and Mumbai. In
Chennai, we have a fully equipped infrastructure to develop and deploy advanced technology solutions
for your engagement, rewards and loyalty programs.
Industries we Serve :

• Agriculture
• Automative
• Energy
• BFSI & Insurance
• FMCG
• Building & Construction
• Manufacturing
• Pharmaceuticals
• Technology and ITES

Products and Solutions we support:

• Channel Solutions
• Employee Solutions
• Learning Solutions
• Brand Merchandise
• Sales Incentive Program

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JOB DESCRIPTION FOR CLIENT SUCCESS MANAGER

We are looking for a proactive and transformation-oriented professional
to build and manage a centralised client operations model. The role will
bring activities currently managed across regional teams into a
centralised operating structure, create standardised processes, improve
Role Overview
efficiency, and leverage technology and automation to build a scalable
model. The individual will work closely with clients, regional teams, IT,
Finance, Product and global stakeholders to drive the transition and
ensure seamless delivery. 7-8 years in Operations, Business Transformation,
Process Excellence, Consulting, Program Management or Client Operations
Experience
Educational Qualification Graduate / Postgraduate
Location
Delhi
Central Operations | Process Excellence | Automation | Transformation |
Client Management | Stakeholder Management | Program
Management | Continuous Improvement

Key Skills

• 7-8 years of relevant experience in operations, business transformation, process excellence, consulting, program management or client operations.
• Strong experience managing cross-functional stakeholders and complex, multi-team processes.
• A strong problem‑solving mindset with the confidence to challenge the status quo and improve existing ways of working.
• Strong understanding of process standardisation, automation and technology‑led efficiency.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Strong client‑facing, presentation and review‑management skills.
• Highly organised, proactive and comfortable operating in an evolving environment.

Key Requirements

• Ability to work independently, take ownership and build new operating processes and structures.
• Build and manage a centralised client operations model, transitioning relevant activities from regional teams into a consistent operating structure.

Key Responsibilities

• Identify repetitive, manual and fragmented activities; standardise, simplify and automate them wherever feasible.
• Partner with IT, Product and other internal teams to implement technology, workflow and automation solutions.
• Coordinate across regional teams, Finance, IT, Operations and global stakeholders to ensure seamless execution and hand‑offs.
• Manage day-to-day client interactions and participate in or lead Quarterly Business Reviews (QBRs) and client reviews.
• Develop and maintain processes, SOPs, SLAs and governance mechanisms to drive consistency, accountability and service quality across regions.
• Identify opportunities to improve productivity, turnaround time, quality and overall client experience, using measurable operational outcomes.
• Proactively challenge existing ways of working and embed a culture of continuous improvement.
• Manage the end-to-end transition of activities into the centralised model while maintaining strong stakeholder and client relationships.
• Opportunity to build a centralised operations model from the ground up and shape how client operations scale across regions.
• High-visibility role partnering with clients and cross-functional teams including Operations, Finance, IT, Product and global stakeholders.

Why Join Us?

• Drive meaningful transformation through process excellence, technology and automation.
• Work in a global organisation focused on engagement, loyalty and measurable business results.

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