Customer Success Lead

Concentric AI; Pune City; On-site; INR 1,313,485 - 2,189,141; Full time

Job summary

Concentric AI, an innovative data security start-up, is seeking a Customer Success Specialist to enhance data protection for enterprises. This role involves analyzing large datasets to identify data risks and guide customers effectively in operationalizing data security, requiring strong analytical and communication skills in a collaborative environment.

Qualifications

• Strong experience with data analytics to detect trends and anomalies.
• Customer advisory experience in data security preferred.
• Excellent communication and presentation skills.

Responsibilities

• Analyze customer data and develop risk remediation strategies.
• Prepare and present data risk reports to customers.
• Label datasets for AI supervised learning models.

Skills

Data analytics

Customer advisory

Communication

Problem-solving

Leadership

Education

Graduate/Post Graduate in Engineering

Tools

Excel

Python

Kibana

Jira

Job description

Direct message the job poster from Concentric AI

Join the journey to reinvent data security. Concentric, a next generation AI data security start-up, is helping enterprises discover and protect their business-critical data. We are growing fast and expanding rapidly. Our core values are: Trust, Humility, Learning.

Location: Pune

About the openings:

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.

Responsibility

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
• Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
• Label large datasets for supervised learning of AI models
• Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

Preferred Qualification & Skills

• Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
• Customer advisory experience preferably in data security domain
• Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
• Proven team leadership skills
• Broad knowledge of operationalizing data security, regulations and standards will be an advantage
• Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
• Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
• Graduate/Post Graduate in Engineering discipline from premium institute
• Experience on developing training datasets for AI models and data labelling for supervised learning of AI models.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Data Security Software Products

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