Consultant, Digital Transformation

Concentrix; Pune City; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

An established industry player is seeking a dynamic Talent Acquisition Specialist to drive innovative solutions for clients. In this role, you'll collaborate with various teams to align people, processes, and technology with strategic business goals. Your expertise in business transformation, AI technologies, and process re-engineering will be pivotal in delivering exceptional outcomes. This position offers the chance to work in a hybrid environment, engaging with clients across diverse industries to reshape their operations and enhance performance. If you thrive in a fast-paced, collaborative setting and are passionate about driving change, this opportunity is for you.

Qualifications

• 4-6 years of experience in business process services and customer experience.
• Strong expertise in industries like Automotive, BFSI, and Healthcare.

Responsibilities

• Co-innovate with clients to outline transformation roadmaps.
• Support delivery and sales teams in problem-solving and driving growth.
• Lead innovation discussions during client engagements.

Skills

Business Process Service

Customer Experience (CX)

Robotics Process Automation (RPA)

AI enabled Conversation Bots

Lean Six Sigma

Agile Methodology

Process Discovery

Customer Journey Mapping

Communication Skills

Stakeholder Management

Education

Lean Six Sigma BB / MBB Certification

Bachelor's Degree

Tools

PowerPoint

Excel

Job description

Direct message the job poster from Concentrix

Talent Acquisition Specialist at Concentrix, a global technology and services leader.

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere.

Visit concentrix.com to learn more.

Location: Pune

Work mode and shifts: Hybrid - 7:30am to 5-5:30pm

The Role:

As an Innovation Consultant your expertise will help Concentrix's clients align their people, processes and technology with a business strategy, and vision, for future success.

Concentrix Innovation Consultants work proactively with clients, Concentrix Sales and delivery teams to solution and deliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc. Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively.

You'll use best practices, benchmarking, and consultative tools to identify, align and change the factors that affect organizational performance, stability, and teaming, to develop comprehensive strategic and tactical transformation recommendations.

Key Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Support delivery, account management, sales teams in problem solving and driving business growth
• Opportunity Identification by conducting detailed Process Discoveries & Customer Journey Mapping
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Skills & Experience

4-6 Years of overall experience

Comprehensive understanding of Business Process Service & CX business & associated channels Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism

Solution Building – Business Transformation Roadmaps

Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)

Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)

Expertise in conducting Process Discoveries & write Process Design Documents

Lean Six Sigma BB / MBB Certification

Experience in Organization Change Management

Experience in Agile Methodology

Experience in Customer Journey Mapping

Very good understanding of Design Thinking

Excellent verbal and written communication skills - English

Excellent Presentation and Use case story boarding skills

Very strong internal and external stakeholder management

Strong Power Point and Excel skills

Ability to work with cross functional teams

Ability to travel up to 25%

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting
• Industries: Outsourcing and Offshoring, Consulting and IT Services, IT Consulting