Customer Success -Intern

NimbusPost; Gurugram District; On-site; INR 134,000 - 201,000; Full time

Job summary

NimbusPost in Gurugram, India is seeking a proactive Customer Success Intern to support client relationships, onboard new clients, and drive account growth through shipping solutions.

You will collaborate with sales and operations, learn platform features, and contribute to customer satisfaction by resolving queries and reporting on engagement.

Qualifications

• Freshers or candidates with 0–1 year in Sales, Account Management, Customer Success, or related field.
• Strong verbal and written communication skills.
• Interest in sales, account management, and customer relationship management.
• Basic knowledge of MS Excel and reporting.
• Proactive attitude and ability to work collaboratively.

Responsibilities

• Assist in managing relationships with existing clients and maintaining regular communication.
• Understand customer requirements and recommend suitable shipping solutions.
• Identify opportunities to grow existing accounts and generate additional business.
• Coordinate with internal teams to resolve client queries and issues.
• Support client onboarding and guide customers on platform features and services.
• Follow up with clients to understand their experience and improve customer satisfaction.
• Assist in identifying potential business opportunities and maintaining client engagement.
• Maintain client data, account updates, sales trackers, and regular reports.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Problem Solving

Team Collaboration

Tools

MS Excel

Job description

We are looking for a proactive and enthusiastic Customer Success Intern to support client relationship management, account growth, and sales operations. The intern will work closely with existing clients to understand their business needs, provide suitable shipping solutions, and identify opportunities to increase business.

Key Responsibilities

• Assist in managing relationships with existing clients and maintaining regular communication.
• Understand customer requirements and recommend suitable shipping solutions.
• Identify opportunities to grow existing accounts and generate additional business.
• Coordinate with internal teams to ensure timely resolution of client queries and issues.
• Support client onboarding and guide customers on platform features and services.
• Follow up with clients to understand their experience and improve customer satisfaction.
• Assist in identifying potential business opportunities and maintaining client engagement.
• Maintain client data, account updates, sales trackers, and regular reports.

Requirements

• Freshers or candidates with 0–1 year of experience in Sales, Account Management, Customer Success, or a related field.
• Strong verbal and written communication skills.
• Interest in sales, account management, and customer relationship management.
• Good interpersonal and problem-solving skills.
• Ability to understand customer needs and suggest appropriate solutions.
• Basic knowledge of MS Excel and reporting.
• Proactive attitude, willingness to learn, and ability to work collaboratively.
• Prior experience in sales, customer success, or logistics will be an added advantage