Customer Success Intern

McGraw Hill; Ghaziabad District; Hybrid; INR 167,000 - 279,000; Full time

Job summary

McGraw Hill in Noida invites applications for an Implementation Intern in a 12-month contract. The role focuses on promoting subscription-based products to doctors across India, with onboarding support and ongoing engagement.

The ideal candidate has 1–2 years in telecalling, sales, or customer service, or fresh graduates with strong communication skills. Proficiency in English and regional languages, plus CRM/MS Office familiarity, is preferred.

Qualifications

• 1–2 years of experience in telecalling, sales, or customer service; healthcare experience preferred.
• Fresh graduates with strong communication and sales aptitude are welcome.
• Proficient in English and regional languages; CRM/MS Office familiarity.

Responsibilities

• Conduct outbound calls to doctors to introduce subscription-based products.
• Clearly communicate product features and benefits tailored to individual needs.
• Build relationships to drive subscription adoption and renewals.
• Address queries and feedback professionally and timely.
• Coordinate with trainers for product trainings when required.
• Collaborate with sales and marketing for outreach alignment.
• Share insights from doctors to improve products and services.
• Maintain CRM records of interactions and follow-ups.
• Prepare daily and weekly activity reports.

Skills

Telecalling

Sales

Customer Service

CRM Tools

MS Office

Education

Bachelor's degree or higher

Fresh graduates welcome

Tools

CRM Tools

MS Office

Job description

Job Description:

Overview

Aspire to grow!

McGraw Hill is a global education innovation company offering solutions from textbooks to EdTech platforms. We are looking for an Implementation Intern based in our Noida – Hybrid office plays a pivotal role in promoting our subscription-based products to doctors across India.

This role is a 12 MONTHS contractual position, offering a focused opportunity to contribute to key projects while gaining valuable hands‑on experience.

How are you creating an impact?

This position involves proactively building and maintaining strong relationships with healthcare professionals by understanding their needs, addressing queries, and providing timely, accurate information about our offerings. The role requires engaging with customers throughout the subscription lifecycle, supporting onboarding and usage, resolving concerns, and ensuring a positive experience that leads to successful subscription adoption, retention, and long‑term satisfaction.

What will you be doing?

• Conduct outbound calls to doctors to introduce and explain subscription‑based products.
• Clearly communicate product features and benefits, tailoring discussions to address individual needs and concerns.
• Build and maintain strong relationships with doctors to drive subscription adoption and renewals.
• Address queries, complaints, and feedback in a professional and timely manner.
• Coordinate with Digital Product Trainers to schedule product training sessions when required.
• Work closely with sales and marketing teams to ensure alignment on outreach strategies and messaging.
• Share insights and feedback from doctors to support continuous improvement of products and services.
• Maintain accurate and up‑to‑date records of customer interactions and follow‑ups in the CRM system.
• Prepare and submit daily and weekly reports on call activity, engagement levels, and subscription outcomes.

We are looking for someone with:

• 1–2 years of experience in telecalling, sales, or customer service; healthcare or pharma experience preferred.
• Fresh graduates with strong communication skills and sales aptitude are welcome.
• Strong verbal communication skills in English and regional languages.
• Persuasive, empathetic, and customer‑focused approach.
• Basic knowledge of pharmaceutical products and healthcare industry is a plus.
• Proficient in CRM tools and MS Office.
• Goal‑oriented, self‑motivated, and a collaborative team player.
• Resilient with a positive attitude toward rejection.

Why McGraw Hill?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!

Requirements: