Implementation & Customer Success Intern

Omnipresence; Mumbai; On-site; INR 167,000 - 335,000; Full time

Benefits offered by this job

Onsite with client travel

Job summary

Omnipresence is look­ing for Implementation & Customer Success Interns in Mumbai to help customers adopt our software. You will work between customers, product and sales to ensure requirements are understood and the platform is configured correctly.

Fresh graduates and final-year students are welcome; this role involves onsite client visits, training, and gradual ownership of smaller implementations.

Qualifications

• Graduate or final-year student in engineering, computer science, information technology, business, management or related field.
• Strong verbal and written communication skills.
• Basic understanding of software products and business processes.
• Comfortable with spreadsheets, data and web applications.
• Willingness to visit client offices and train users.

Responsibilities

• Understand and document customer workflows and requirements.
• Assist with onboarding data collection, cleaning and validation.
• Configure customer accounts, users, roles and workflows.
• Coordinate onboarding tasks and maintain implementation checklists.
• Train client administrators and employees.
• Provide onsite and remote assistance during rollout.
• Monitor usage and identify adoption barriers.
• Document product issues and escalate to engineering.
• Track fixes with product team and prepare training materials.
• Maintain implementation records and status updates.

Skills

Communication

Documentation

Customer-facing

Data handling

Coordination

Education

Engineering

Computer Science

Information Technology

Business

Management

Tools

CRM

ERP

SaaS

Job description

Implementation & Customer Success Intern

Andheri East, Mumbai · Internship · Onsite with client travel · Competitive stipend · 3–6 months · 1–2 openings

We are hiring one or two Implementation & Customer Success Interns to help customers successfully adopt our software. This is a customer-facing, operational and technically oriented role. You will work between customers, the product team and the sales team to ensure client requirements are understood, the platform is correctly configured, users are trained and implementation issues are resolved. This is not a purely administrative internship — you will learn the product deeply, visit customer locations when required and gradually take ownership of smaller implementations. Fresh graduates and final-year students are welcome to apply.

What you'll work on

• Understand and document customer workflows and requirements
• Assist with collecting, cleaning and validating onboarding data
• Configure customer accounts, users, roles, workflows and relevant modules
• Coordinate onboarding tasks and maintain implementation checklists
• Train client administrators, managers and employees
• Provide onsite and remote assistance during customer rollout
• Monitor initial usage and identify barriers to product adoption
• Reproduce and document product issues before escalating them to engineering
• Coordinate with the product team to track implementation-related fixes
• Collect structured customer feedback and convert it into actionable observations
• Prepare user guides, onboarding documents and training materials
• Follow up with customers on pending data, configuration and training requirements
• Maintain clear implementation records and status updates
• Support product demonstrations, exhibitions and selected lead-generation activities
• Gradually take responsibility for smaller customer implementations

What we're looking for

• Graduate or final-year student in engineering, computer science, information technology, business, management or a related discipline
• Strong verbal and written communication skills
• Basic understanding of software products and business processes
• Comfortable working with spreadsheets, data and web applications
• Ability to explain software clearly to non-technical users
• Strong attention to detail and follow-through
• Willingness to visit client offices and conduct employee training
• Ability to coordinate with customers and internal technical teams
• Curiosity, ownership and willingness to learn quickly
• Professional working proficiency in English and Hindi

Bonus if you have

• Exposure to CRM, ERP, SaaS or business-operations software
• Previous customer-facing, implementation or business-analysis internship
• Familiarity with APIs, databases or software-development concepts
• Knowledge of digital marketing, content creation or event coordination
• Ability to communicate in Marathi or another Indian language

Why this is different

How B2B SaaS products are implemented in real organisations; customer discovery and business-process documentation; software configuration, testing and rollout; user training and customer-success practices; coordination between sales, product, engineering and customers; how customer feedback becomes product improvements; practical exposure to FMCG, manufacturing and distribution operations.

Growth path

Strong performers may be considered for a full-time implementation, customer-success, business-analysis or product-operations position after the internship.