Customer Experience Intern

FlentX; Chennai District; On-site; INR 134,000 - 246,000; Full time

Job summary

FlentX's internship places you inside the customer experience function as the sole intern across seven core functions. You’ll jump into high-priority work alongside peers and respond to urgent customer needs, troubleshooting issues, and shaping how users connect with the product.

You'll explore how product, growth, operations, brand, and CX interconnect, learn across multiple business areas, and gain hands-on exposure to startup constraints and decisions that matter beyond routine intern tasks.

Qualifications

• Interest in how startups operate beyond hype.
• Ability to adapt to shifting priorities and learn quickly.
• Excellent written and verbal communication in English.
• Motivation to work across product, growth, operations, brand and CX.

Responsibilities

• Handle customer inquiries, feedback, and support escalations.
• Identify patterns in customer concerns and report insights to the team.
• Test features and processes from a user perspective to spot friction points.
• Collaborate with product and growth teams to understand CX impact on outcomes.
• Contribute to documentation, communication templates, or systems that improve how the team operates.

Skills

Curiosity about startups

Comfort with ambiguity

Strong communication skills

Willingness to learn across functions

Job description

Batch: 2025/2026/2027.

About the role:

• You'll be embedded within the customer experience function, the sole intern in this entire division across FlentX's seven core functions
• Rather than working on isolated tasks, you'll jump directly into the team's highest-priority work, operating alongside colleagues in the same fast-paced environment they navigate daily
• Your days will involve responding to urgent customer needs, troubleshooting issues, and contributing to how the company connects with its users

What you'll work on:

• Handling customer inquiries, feedback, and support escalations that shape the company's reputation
• Identifying patterns in customer concerns and reporting insights back to the team
• Testing features and processes from a user's perspective to spot friction points
• Collaborating with product and growth teams to understand how customer experience drives business outcomes
• Contributing to documentation, communication templates, or systems that improve how the team operates

What we’re looking for:

• Someone curious about how startups actually function beyond the headline wins
• Comfort with ambiguity and willingness to learn across multiple business functions, not just your own
• The ability to stay calm and effective when priorities shift or urgency spikes
• Interest in understanding how product, growth, operations, brand, and customer experience interconnect
• Strong communication skills — you’ll be translating between customers and internal teams constantly

Good to know:

• This internship is designed as an apprenticeship: you’re here to develop instincts and perspective, not to execute one narrow skill and move on
• You’ll gain firsthand exposure to how startups scale and the real constraints teams face
• This role suits those who might run their own company someday or want to experience startup intensity authentically
• You’ll leave with confidence born from having worked alongside the team on what actually matters, not what’s convenient for an intern to handle