Customer Success Associate

Learnyst; Bengaluru; Vor Ort; INR 400.000 - 500.000; Vollzeit

Zusammenfassung

A growing SaaS company in Bengaluru is seeking Customer Success Associates to enhance customer experience and assist in onboarding. Ideal for freshers or early-career professionals, the role involves guiding customers, managing data in HubSpot CRM, and ensuring effective communication. Success in this position will require strong verbal skills, a willingness to learn about SaaS products, and effective time management. The salary ranges from 4-5 LPA, providing a growth opportunity in the tech industry.

Qualifikationen

• 0–1 year experience (Freshers welcome).
• Good verbal and written communication skills.
• Basic understanding of CRM tools (HubSpot preferred).

Aufgaben

• Assist in customer onboarding and platform walkthroughs.
• Guide customers on basic feature usage.
• Ensure customers complete initial setup successfully.
• Conduct follow-ups via email, calls, and WhatsApp.
• Update and manage customer data in HubSpot CRM.

Kenntnisse

Good verbal and written communication skills

Basic understanding of CRM tools (HubSpot preferred)

Technical background understanding

Willingness to learn SaaS products

Good follow-up and time management skills

Tools

HubSpot CRM

Zoho

Excel

Google Sheets

Jobbeschreibung

Job Title: Customer Success Associate (CSA)

Experience: 1-2 Years

Open Positions: 2

Role Summary:

We are looking for Customer Success Associates to support our growing customer base. This role is ideal for freshers or early-career professionals who want to build a career in SaaS, customer success, and account management.

You will work closely with CSMs, Team Lead, Sales, Support, and Product teams to ensure customers successfully adopt our platform and achieve their goals.

Salary :

• 4-5 LPA

Key Responsibilities:

• Assist in customer onboarding and platform walkthroughs
• Guide customers on basic feature usage
• Ensure customers complete initial setup successfully
• Conduct follow-ups via email, calls, and WhatsApp

CRM & Account Management

• Update and manage customer data in HubSpot CRM
• Track customer lifecycle stages and engagement status
• Log interactions, notes, and follow-up tasks
• Coordinate with the billing team using Zoho

Assist customers with:

• Subscription plans
• Renewals
• Escalate billing issues when required

Customer Health & Reporting

• Guide customers from time to time to scale their coaching / training courses online
• Monitor customer usage via internal reporting tools
• Identify inactive or at-risk customers
• Share insights with CSMs for proactive intervention
• Escalate technical or complex issues to:
• Customer Success Manager
• Support / Tech team
• Ensure timely follow-up and resolution

Feedback & Documentation

• Collect customer feedback and feature requests
• Maintain SOPs, FAQs, and internal documentation
• Support CS team in process improvement initiatives
• Maintain clear written email communications with customers

Skills & Qualifications:

Must-Have

• 0–1 year experience (Freshers welcome)
• Good verbal and written communication skills
• Basic understanding of CRM tools (HubSpot preferred)
• Technical background understanding
• Willingness to learn SaaS products
• Good follow-up and time management skills

Good to Have

• Exposure to Zoho (Billing/Subscriptions)
• Basic Excel / Google Sheets knowledge
• Prior internship or project in customer support or SaaS
• Familiarity with ticketing or support tools