Executive

Crisil; Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Crisil is hiring for the position of Executive in Customer Success/Client Relations in Mumbai, India. This role involves enhancing user awareness of CRISIL Research products through training and maintaining strong client relationships across various financial sectors. Candidates should have 2 to 5 years of experience in client relations, with key skills in account management and communication. The job requires on-field client interactions but does not have revenue generation targets.

Qualifications

• 2 to 5 years of experience in customer success or client relations.
• Strong self-motivation for achieving business objectives.
• Ability to maintain and update client contacts and feedback.

Responsibilities

• Increase user awareness of CRISIL Research products through training.
• Develop rapport with key users at client organizations.
• Conduct regular meetings for key account management.

Skills

Client Relationship Management

Key Account Management

Stakeholder Management

Client Servicing

Sales Support

Communication Skills

Operations Management

Job description

Job Title - Executive - Customer Success/ Client Relations (off-roll)

Employment type- Third Party payroll

Experience- 2 to 5 years

Job Description

Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
• Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
• Develop good rapport & connect with the key users of various departments at the client organizations.
• Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence

• Self-motivated for achieving business objectives.
• Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
• Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
• Competition tracking and giving feeds on the same to business.

Client Management / Stakeholder Management

• Key account management through regular meetings with contacts across the hierarchy and across departments

Please note

• The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
• There is no target of revenue generation.

Key Skills

Client Relationship Management, Key Account Management, Stakeholder Management, Client Servicing, Sales Support, Communication Skills, Operations Management.