Customer Success Executive

Crisil; Chennai; On-site; INR 500,000 - 800,000; Full time

Job summary

A prominent research and analytics firm in Chennai is looking for a candidate to manage client relationships effectively. The role involves increasing awareness of research products and services, conducting trainings and product demos, and maintaining strong rapport with key users in client organizations. The candidate should be self-motivated, have a knack for product knowledge, and be ready for client meetings, which may involve travel to nearby districts.

Qualifications

• Self-motivated for achieving business objectives.
• Constant upgradation of product knowledge.
• Ability to maintain client feedback and meeting reports.

Responsibilities

• Increase awareness of research products and services.
• Conduct trainings and product demos.
• Build rapport with key users in client organizations.

Job description

Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)
• Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies
• Develop good rapport & connect with the key users of various departments at the client organizations
• Feedback & testimonials to be collected on a timely basis from the users

Process Adherence

• Self-motivated for achieving the business objectives
• Constant upgradation of product knowledge for effectively communicating the value proposition to clients
• Maintenance & regular updation of contacts, client/product feedback & meeting reports
• Competition tracking and giving feeds on the same to business

Client Management / Stakeholder Management

• Key account management through regular meetings with contacts across the hierarchy and across departments

Please note

• The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products
• There are no target of revenue or lead generation as such
• There might be travel to nearby South region districts