Executive / Sr. Executive - CRM

Gera Developments; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Gera Developments in Pune invites an energetic professional to manage customer engagement from welcome to possession, ensuring documentation, invoicing, and timely payments. The role emphasizes building rapport, achieving targets, coordinating with sales and backend teams, and delivering GDPL quality before possession.

Candidates should be go-getters with integrity, ability to multitask, and a proactive approach to problem-solving.

Qualifications

• Go-getters who aim big and achieve bigger results.
• Out-of-the-box thinkers who think on their feet.
• Integrity and multitasking ability.

Responsibilities

• Verification of customer documents and alignment with sales commitments.
• Welcome call and kit to customers to build rapport.
• Achieve and exceed defined collection targets.
• Raise invoices as per milestones.
• Follow up with clients for payments until closure.
• Coordinate readiness for registration and support to backend teams.
• Deliver customer experience with 100% satisfaction and generate referrals.
• Respond promptly to customer queries.
• Coordinate snagging with GDPL quality standards before possession.
• Maintain readiness for audits through proper documentation.

Skills

Customer service

Multitasking

Communication

Job description

Specifics of the role:

1. Verification of the customer documents as provided by Sales, understanding all the commitments made during the sale transaction & deviation given, if any.

2. Welcome call & welcome kit to the customers providing them with necessary information thus building rapport with them.

3. Responsible for achieving & overachieving the defined collection targets.

4. Raising timely invoices as per the billing milestones achieved.

5. Thorough follow up with clients for payments until closure.

6. Ensure registration readiness of the customer & prompt support to the backend team for execution.

7. Deliver good customer experience with an intent of 100% customer satisfaction & generating referrals from existing customers.

8. Ensure prompt response to customer queries.

9. Ensure smooth functioning of handing over formalities.

10. Rapport building with external partners for loan disbursement.

11. Address various customer grievances within defined SLA's.

12. Thorough snagging with an aim of delivering finished product as per GDPL quality standards before the date of possession.

13. Follow up with the projects team to close loop on snag list.

14. Generate various weekly, monthly reports to track the deliverables.

15. Readiness for audit by systematically maintaining the required documentation & process adherence.

Desired profile of the candidate *

Go-getters who aim big and achieve bigger results. Out-of-the-box thinkers who think on their feet, always finding innovative solutions. People of character, whose biggest asset is their integrity. Master jugglers who can multitask like a pro without dropping a single ball. Self-driven action enthusiasts who do not wait for a nudge to deep dive into a plan If that sounds like you and you have a love for 'Outdoing', this is the place to be!