Customer Success Executive

Upmetrics - Ai Business Planning; Surat; On-site; INR 350,000 - 500,000; Full time

Job summary

Upmetrics - Ai Business Planning is looking for a customer support representative located in Surat, Gujarat, to enhance customer satisfaction and retention.

The ideal candidate will have a bachelor's degree in Business or Marketing and excellent English communication skills. Responsibilities include conducting product demos, drafting emails, and guiding customers through the platform to ensure a superior experience.

Qualifications

• Bachelor's degree or equivalent in Business, Marketing, or a related field.
• Excellent command over English, both written and spoken.
• Prior experience in customer support, especially in SaaS platforms, would be an advantage.
• Familiarity with CRM tools, email marketing software, and other related platforms.
• Ability to connect with customers and understand their needs.

Responsibilities

• Set up and conduct product demo calls to showcase capabilities.
• Develop strategies to enhance customer satisfaction.
• Draft compelling emails to existing customers about updates and offers.
• Guide new customers through the platform.
• Collect and analyze feedback from clients to drive improvements.

Skills

Customer engagement

Communication

Problem-solving

CRM tools proficiency

Email marketing

Education

Bachelor's degree in Business or Marketing

Tools

CRM tools

Email marketing software

Job description

Responsibilities

• Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
• Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
• Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.
• Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
• Actively collect and analyze feedback from clients to drive product improvements.
• Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
• Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications

• Bachelors degree or equivalent in Business, Marketing, or a related field.
• Excellent command over English, both written and spoken.
• Prior experience in customer support, especially in SaaS platforms, would be an advantage.
• Familiarity with CRM tools, email marketing software, and other related platforms.
• Ability to connect with customers, understand their needs, and communicate solutions effectively.
• Ability to quickly understand customer issues and guide them towards a solution.