Customer Success Executive

Dlithe; Mangaluru, Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Dlithe in India is seeking a Customer Success Executive to drive client engagement and foster strong relationships across multiple stakeholders. You will be the primary point of contact for assigned clients, ensuring clear communication and a seamless experience.

The role focuses on understanding client objectives, creating customized success plans, supporting renewals and upselling opportunities, and collaborating with internal teams to resolve issues quickly.

Qualifications

• Experience in managing client relationships across stakeholders.
• Ability to create customized success plans aligned with client goals.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for assigned clients and ensure seamless communication and client satisfaction.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand client objectives and support in creating customized success plans aligned with their goals.
• Collaborate with internal teams to ensure timely issue resolution and smooth client experience.
• Support renewals, upselling, and client retention initiatives.
• Participate in review meetings, presentations, and client feedback sessions.
• Stay updated on market trends and competitor activities.

Skills

Client Engagement

Relationship Mgmt

Customer Success

Account Management

Client Communications

Job description

Skills

• Client Engagement Relationship Management
• Customer Success Account Management
• Client Communication Presentation
• Customer Retention Renewals
• Upselling Client Growth
• Problem Solving Stakeholder Management

• Serve as the primary point of contact for assigned clients and ensure seamless communication and client satisfaction.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand client objectives and support in creating customized success plans aligned with their goals.
• Collaborate with internal teams to ensure timely issue resolution and smooth client experience.
• Support renewals, upselling, and client retention initiatives.
• Participate in review meetings, presentations, and client feedback sessions.
• Stay updated on market trends and competitor activities.

We are looking for a Customer Success Executive who is passionate about client engagement and relationship building. This role is ideal for candidates starting their careers and looking to grow in customer success, account handling, and client communication.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.