Customer Success Executive

GetMax DMCC; Nagpur District; On-site; INR 400,000 - 640,000; Full time

Job summary

Navishaa Technologies, part of the GetMax.Cloud group, is hiring for a Customer Success / Consulting professional to drive advisory engagements around Microsoft 365, security, and cloud solutions. You will translate customer needs into adoption roadmaps and work with CXOs to deliver business outcomes.

You’ll lead workshops, coordinate with Sales and Delivery, and manage renewals and expansions through strong relationships and proactive outreach.

Qualifications

• 1–3 years of experience in Customer Success, Consulting, or B2B technology sales.
• Experience with Microsoft 365, Security, Cloud, or SaaS solutions.
• Strong discovery skills and ability to map tech to business outcomes.
• Excellent English communication skills.

Responsibilities

• Conduct customer discovery to understand business needs and challenges.
• Lead advisory conversations on AI readiness, productivity, and cybersecurity risk.
• Translate findings into roadmaps for security, productivity, AI readiness and adoption.
• Drive Security Immersion Briefings, Copilot Readiness Workshops, and Microsoft 365 sessions.
• Support adoption planning and execution across Microsoft cloud services.
• Own customer success plans, renewals, and expansion opportunities.
• Build relationships with senior stakeholders and CXOs focused on business outcomes and ROI.
• Collaborate with Sales, Pre-Sales, and Delivery teams to align solutions.
• Handle follow-ups, telecalling, and proactive outreach for engagement and renewals.

Skills

Consultative discovery

Executive engagement

Relationship management

Business outcomes mapping

English communication

Tools

Microsoft 365

Security

Cloud

SaaS

Job description

Explore this opportunity and see if it's a perfect match for your career aspirations

key responsibilities

• Conduct customer discovery to understand business needs, work practices, security posture, data access, and operational challenges.
• Lead advisory conversations around AI readiness, productivity optimization, and cybersecurity risk.
• Translate customer findings into structured roadmaps for security, productivity, AI readiness, and adoption services.

Workshops &; Enablement:

• Drive Security Immersion Briefings, Copilot Readiness Workshops, and Microsoft 365 productivity sessions.
• Support adoption planning and execution across Microsoft cloud services.

Customer Success &; Engagement:

• Own customer success plans, adoption metrics, renewals, and expansion opportunities.
• Build strong relationships with senior stakeholders and CXOs focused on business outcomes and ROI.
• Collaborate with Sales, Pre-Sales, and Delivery teams to align solutions and services.
• Handle customer follow-ups, telecalling, and proactive outreach to support engagement, workshop scheduling, renewals, and expansion.

requirements

• 1–3 years of experience in Customer Success, Consulting, or B2B Technology Sales.
• Experience working with Microsoft 365, Security, Cloud, or SaaS solutions.
• Strong consultative discovery skills and ability to map technical solutions to business outcomes.
• Excellent English communication skills (written and verbal).
• Strong customer engagement, relationship management, and commercial awareness.
• Ability to work with senior stakeholders and CXOs.

Certifications (Preferred):

• Microsoft certifications such as MS-900, SC-900, AZ-900, MS-102.
• Exposure to Copilot, Defender, Purview, EMS, or Microsoft 365 E3 / E5 is an advantage.
• Hands-on exposure to Microsoft cloud, security, and AI solutions.
• Opportunity to work on customer-facing advisory and adoption engagements.
• Structured learning and Microsoft certification pathways.
• Clear career growth in Customer Success and Consulting roles.

about company

Navishaa Technologies, part of the GetMax.Cloud group, is a leading system integrator delivering Microsoft cloud, security, and business application solutions to global customers. Visit www.navishaa.com to learn more.