Customer Success Executive (CSE) – Consulting & Advisory (Microsoft AI & Cloud)

Navishaa Outsourcing Services Pvt. Ltd.; Nagpur District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Navishaa Outsourcing Services Pvt. Ltd. in Nagpur invites an experienced Customer Success Executive to drive value realization across Microsoft AI, Productivity, and Cloud solutions.

You will run advisory discussions, lead workshops, translate insights into business roadmaps, and own renewal/expansion opportunities, building executive relationships.

This role centers on outcomes, ROI, and a consulting-led approach to helping clients maximize Microsoft investments.

Qualifications

• 1–6 years of experience in Customer Success, Consulting, or B2B tech sales.
• Experience with Microsoft 365, security, cloud, or SaaS solutions.
• Proven ability to engage senior stakeholders and CXOs.
• Strong consultative and discovery skills to translate tech into business outcomes.

Responsibilities

• Document customer challenges as business problems, not just product needs.
• Lead advisory discussions using AI readiness, productivity, and cybersecurity insights.
• Translate assessment findings into structured roadmaps for security, productivity, AI adoption.
• Own success plans, track adoption, and manage renewals/expansion.
• Maintain relationships with senior stakeholders focused on ROI.

Skills

Consultative selling

CXO engagement

Business value realization

Tools

Microsoft 365

Security

Cloud platforms

SaaS

Job description

Customer Success Executive (CSE) – Consulting & Advisory (Microsoft AI & Cloud)

Explore this opportunity and see if it’s a perfect match for your career aspirations.

Description

The Customer Success Executive (CSE) at GetMax is responsible for driving customer value realization, adoption, retention, and expansion through a consulting-led engagement model across Microsoft AI, Productivity, and Cybersecurity solutions. The role emphasizes diagnosing customer risks and readiness, leading structured workshops and assessments, translating insights into business roadmaps, and ensuring measurable business outcomes. License recommendations are positioned as outcomes of consulting engagements, not standalone sales motions.

Key Responsibilities

Document customer challenges as business problem statements rather than product requirements.

Engage customers in advisory discussions using fact-based insights related to AI readiness, productivity optimization, and cybersecurity risk.

Workshops & Assessments

Translate assessment findings into structured solution roadmaps covering security, productivity, AI readiness, and adoption services.

Customer Success, Retention & Expansion

Own customer success plans, track adoption metrics, and manage renewals and expansion opportunities.

Maintain senior stakeholder and CXO-level relationships focused on outcomes and ROI.

Handle customer follow-ups, telecalling, and proactive outreach whenever required to support engagement, workshop scheduling, adoption, renewals, and expansion.

Employment Type

Full-Time

Experience

1–5 years

Location

Nagpur, India

Requirements

1–6 years of experience in Customer Success, Consulting, or B2B Technology Sales roles.

Experience working with Microsoft 365, Security, Cloud, or SaaS solutions.

Strong experience engaging with senior stakeholders and CXOs.

Strong consultative and discovery skills with the ability to translate technical topics into business outcomes.

Customer-centric mindset with commercial awareness.

Microsoft certifications (MS-900, SC-900, AZ-900, MS-102, Security) preferred.

Exposure to Copilot, Defender, Purview, EMS, or Microsoft 365 E3/E5 is an advantage.

About Navishaa

Navishaa.Com

Navishaa.Com is the India/Nagpur entity for the global system integrator GetMax.Ae Group, with a presence in the USA and Middle East. Navishaa.Com builds teams of Microsoft-certified professionals to deliver international projects in Artificial Intelligence, Cloud Computing, Infrastructure, Business Applications, Power Apps, Power Platform, Low-Code/No-Code development, and IT Security.