Customer Success Engineer I Customer Success Managers Hyderabad

Seismic; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Seismic is looking for a Customer Success Manager in Hyderabad, India to enhance product adoption and drive measurable value across a diverse customer base. You will engage with clients through digital channels and provide tailored solutions to achieve their goals.

Applicants should have a Bachelor’s degree, experience with Microsoft Office Suite, and proficiency with AI tools. Responsibilities include using analytics to enhance user engagement, coaching best practices, and ensuring optimal product usage.

Qualifications

• 3+ years of experience with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• 2+ years of experience using AI tools to improve efficiency and quality.
• 3+ years of experience working with SaaS platforms and product analytics.

Responsibilities

• Drive adoption progress and product proficiency through digital touchpoints.
• Use product analytics and adoption metrics to identify trends and gaps.
• Translate customer goals and workflow challenges into practical adoption recommendations.

Skills

Microsoft Office Suite

AI tools (e.g. Copilot, ChatGPT, Claude)

SaaS platforms

Customer workflows

Strong written and oral communication

Critical thinking

Problem-solving expertise

Education

Bachelor’s Degree in Business Administration, Engineering, Computer Sciences, or related fields

Master’s Degree

Tools

Gainsight

Job description

Overview

The Customer Success Manager’s primary responsibility is to drive meaningful product adoption, measurable value, and practical use‑case expansion across a high‑volume pool of customers. You will use customer goals, workflow needs, product usage, and engagement trends to identify adoption opportunities, remove barriers, and recommend best practices that improve outcomes and return on investment.

You will deliver this value at scale through digital‑first touchpoints, including Seismic Community, Seismic University courses, self‑guided resources, office hours, targeted adoption campaigns, and the consistent delivery of success metrics and adoption insights to key stakeholders. This role is focused on usage growth, workflow optimization, value realization, and business impact through practical, use‑case‑driven engagement delivered efficiently across many customers.

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, Computer Sciences, or related fields required; Master’s Degree desired.
• 3+ years of experience with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• 2+ years of experience using AI tools such as Copilot, ChatGPT, or Claude to improve day‑to‑day efficiency and quality of work.
• 3+ years of experience working with SaaS platforms, data structures, product analytics, and customer workflows.
• 1+ year working with Gainsight preferred.
• Strong written and oral communication skills with the ability to explain product value, guide users through use cases, and influence adoption across customer teams.
• Ability to understand customer requirements and translate them into adoption plans, use cases, and practical product recommendations.
• Critical thinking, curiosity, analysis, troubleshooting, and problem‑solving expertise to diagnose adoption barriers and customer workflow challenges.

Responsibilities

• Drive adoption progress and product proficiency by delivering use‑case reinforcement, best‑practice coaching, and product guidance through digital touchpoints such as proactive Digital Sales Rooms, targeted email outreach, and office hours.
• Use product analytics, usage data, adoption health, and value realization metrics in Gainsight to identify trends, risks, adoption gaps, and ROI opportunities.
• Triage and prioritize customers based on health, product usage data, engagement, and risk signals; build focused intervention plans that increase usage, confidence, and value where the need is greatest.
• Translate customer goals, usage patterns, and workflow challenges into practical adoption recommendations, next‑best use cases, and repeatable success motions.
• Identify adoption blockers, configuration needs, and product feedback; coordinate with Support, Product, Services, or Engineering when additional expertise is required.
• Work within customer tenants to understand configuration, workflows, and platform usage; surface technical adoption gaps and recommend specific platform actions to drive customer outcomes.
• Execute scaled adoption motions by leveraging adoption playbooks, Seismic Community, Seismic University, office hours, targeted email campaigns, and Adoption‑at‑a‑Glance reporting to drive measurable usage growth across a broad book of business.
• Partner cross‑functionally with Support, Product, Services, and regional CS teams to escalie blockers, share customer insights, and drive resolution of adoption barriers.
• Possess a strong sense of ownership and take pride in all that you do.
• Adapt to a rapidly changing environment while managing multiple responsibilities and exceeding expectations.
• Display a sense of humor and humility during challenging times.
• Self‑starter who can manage multiple projects and customer accounts simultaneously and effectively prioritize and elevate customer issues.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.