Sales Coordinator - Customer Support

Spinco Biotech; Chennai District; On-site; INR 279,000 - 502,000; Full time

Job summary

Spinco Biotech in Chennai is seeking a Sales Coordinator to coordinate sales activities, process orders, maintain customer records, and prepare reports to ensure timely communication between customers and the sales team.

You will work closely with production, logistics and finance to fulfill orders, update databases, and monitor stock status. Strong Excel/CRM skills and excellent communication are essential; candidates near Perungudi, Chennai will be preferred.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or related field.
• Relevant experience in sales coordination or customer support preferred.

Responsibilities

• Coordinate with sales team to manage customer inquiries and orders.
• Prepare quotations, proposals, and sales contracts.
• Process purchase orders and ensure timely delivery.
• Maintain and update customer databases and sales records.
• Track sales targets and prepare daily, weekly, and monthly sales reports.
• Coordinate with production, logistics, and finance for order fulfillment.
• Handle customer complaints and resolve issues promptly.
• Schedule meetings and follow-ups for the sales team.
• Monitor inventory availability and communicate stock status to customers.
• Support marketing and promotional activities when required.

Skills

Strong communication

Organizational skills

Time management

CRM software

Microsoft Excel

Microsoft Word

PowerPoint

Attention to detail

Multitasking under deadlines

Customer service orientation

Sales process knowledge

Education

Bachelor's degree in Business/Commerce/Marketing

Tools

CRM software

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description:

The Sales Coordinator is responsible for coordinating sales activities, processing orders, maintaining customer records, preparing reports, and ensuring timely communication between customers and the sales team. The role requires excellent organizational, communication, and problem-solving skills.

Preferred Candidate:

Candidates residing in or near Perungudi, Chennai will be preferred.

Key Responsibilities:

• Coordinate with the sales team to manage customer inquiries and orders.
• Prepare quotations, proposals, and sales contracts.
• Process purchase orders and ensure timely delivery.
• Maintain and update customer databases and sales records.
• Track sales targets and prepare daily, weekly, and monthly sales reports.
• Coordinate with production, logistics, and finance departments for order fulfillment.
• Handle customer complaints and resolve issues promptly.
• Schedule meetings, appointments, and follow-ups for the sales team.
• Monitor inventory availability and communicate stock status to customers.
• Support marketing and promotional activities when required.

Required Skills:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Excel, Word, PowerPoint, and CRM software.
• Attention to detail and accuracy.
• Ability to multitask and work under deadlines.
• Customer service orientation.
• Basic knowledge of sales processes and documentation.

Educational Qualification:

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Relevant experience in sales coordination or customer support is preferred.