CUSTOMER SERVICE EXECUTIVE

Digital marketing expert marketer; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digital marketing expert marketer is seeking a Customer Service Executive in Chennai to handle inquiries via phone, email, chat, and walk-in interactions. The role emphasizes strong English communication and proactive issue elevation, with duties spanning correspondence, records, and admin tasks.

The ideal candidate holds a Bachelor's degree in Business Management/Administration or related field, and is comfortable with Microsoft Office for administrative duties.

Qualifications

• Bachelor's degree in Business Management/Administration or related field.
• Strong English communication skills (verbal and written).
• Proficiency in MS Office and administrative tasks.

Responsibilities

• Provide excellent customer service through phone, email, chat, and walk-in support.
• Demonstrate strong verbal and written communication skills in English while handling customer interactions.
• Resolve customer issues efficiently and ensure high satisfaction levels.
• Escalate unresolved or complex issues to the appropriate team or department for timely resolution.
• Perform follow-up communication with customers to confirm issue resolution and satisfaction.
• Offer knowledgeable support regarding company products and services, helping customers make informed decisions.
• Build and maintain positive customer relationships through friendly and professional engagement.
• Maintain accurate registers for inward and outward correspondence as per company procedures.
• Perform additional administrative duties and tasks assigned by management.

Skills

Verbal English

Written English

MS Office

Customer Service

Education

Bachelor's degree in Business Management/Administration

Tools

MS Office

Job description

Job Summary
The Customer Service Executive is responsible for delivering high-quality support to customers through phone, email, chat, and walk-in interactions. The role involves addressing customer inquiries promptly, resolving issues efficiently, and ensuring overall customer satisfaction. Strong verbal and written communication skills in English are essential, along with the ability to elevate issues proactively, maintain accurate correspondence records, and handle assigned administrative duties.

Job Title: Assistant Executive
Department: Customer Service
Reports to: Senior Manager
Location: Chennai
No. of Positions: 1

Job Summary
The Customer Service Executive is responsible for delivering high-quality support to customers through phone, email, chat, and walk-in interactions. The role involves addressing customer inquiries promptly, resolving issues efficiently, and ensuring overall customer satisfaction. Strong verbal and written communication skills in English are essential, along with the ability to elevate issues proactively, maintain accurate correspondence records, and handle assigned administrative duties.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, and walk-in support.
• Demonstrate strong verbal and written communication skills in English while handling customer interactions.
• Resolve customer issues efficiently and ensure high satisfaction levels.
• Escalate unresolved or complex issues to the appropriate team or department for timely resolution.
• Perform follow-up communication with customers to confirm issue resolution and satisfaction.
• Offer knowledgeable support regarding company products and services, helping customers make informed decisions.
• Build and maintain positive customer relationships through friendly and professional engagement.
• Maintain accurate registers for inward and outward correspondence as per company procedures.
• Perform additional administrative duties and tasks assigned by management.

Skills Requirements

• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel) for handling correspondence and administrative duties.

LANGUAGE PROFICIENCY

• Fluency in English, Tamil, and Hindi.

EDUCATIONAL QUALIFICATION

• Bachelor’s degree in Business Management/Administration, Marketing, or a related field.

REMUNERATION

• Shall commensurate with skills, experience, and market trends.