Customer Success Executive

Neuroglia Health; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Neuroglia Health in Bengaluru seeks a proactive Customer Success professional to nurture existing customer relationships, drive renewals, and promote platform value. You will engage clients via phone, WhatsApp, and email to understand goals and guide their renewal journey.

Key traits include empathy, active listening, and a consultative approach with a target-driven mindset in a fast-paced environment. The role offers growth and cross-functional collaboration.

Qualifications

• Build strong relationships with customers via phone, WhatsApp, email.
• Understand goals, challenges, and journey through consultative conversations.
• Drive renewals and repurchases by demonstrating platform value.
• Share user feedback with Product, Marketing and Support teams.
• Maintain accurate CRM records and handle objections confidently.

Responsibilities

• Build strong relationships with existing customers over phone, WhatsApp, email, and other channels
• Understand customers goals, challenges, and preparation journey through consultative conversations
• Act as a trusted advisor, driving renewals and repurchases by demonstrating the platforms value
• Educate customers on product features, updates, and best practices, and follow up proactively to keep them engaged
• Handle objections with confidence and maintain accurate customer records in the CRM
• Share customer feedback with Product, Marketing, and Support teams, and achieve engagement, renewal, and revenue targets

Skills

Communication

Storytelling

Presentation skills

Empathy

Active listening

Negotiation

Consultative selling

Analytical thinking

Target-driven

Job description

Role & responsibilities

• Build strong relationships with existing customers over phone, WhatsApp, email, and other channels
• Understand customers goals, challenges, and preparation journey through consultative conversations
• Act as a trusted advisor, driving renewals and repurchases by demonstrating the platforms value
• Educate customers on product features, updates, and best practices, and follow up proactively to keep them engaged
• Handle objections with confidence and maintain accurate customer records in the CRM
• Share customer feedback with Product, Marketing, and Support teams, and achieve engagement, renewal, and revenue targets

Preferred candidate profile

• 1-2 years of experience in customer success, renewals, or consultative sales
• Excellent communication (phone and written), with strong storytelling and presentation skills
• Consultative, customer-first approach with empathy and active listening
• Confident in objection handling and negotiation
• Analytical, solution-oriented, and comfortable with targets in a fast-paced setting