Customer Relationship Management Executive

COWBERRY; Surat; On-site; INR 201,000 - 357,000; Full time

Job summary

Cowberry is seeking a proactive professional to manage existing customers and onboard new ones in the domestic market. The role requires proactive engagement, regular follow-ups, and collaboration with cross-functional teams to ensure timely onboarding and activation.

You will contribute to customer satisfaction, drive repeat business, and meet activation targets while maintaining accurate records and coordinating with Sales, Marketing, and Operations.

Qualifications

• Excellent verbal and written communication abilities essential.
• Proven telecalling and customer-handling experience.
• Strong customer orientation with relationship-building skills.
• Capable of maintaining records and coordinating across teams.

Responsibilities

• Manage and strengthen relationships with existing customers through regular calls.
• Onboard new customers, collect information, and coordinate onboarding with internal teams.
• Prepare daily/weekly activity records and report progress to the supervisor.

Skills

Verbal & written comms

Telecalling

Customer handling

Customer relation

Follow-up

Target driven

Weekend flexibility

MS/Google tools

Tools

CRM/ERP systems

Job description

Job Purpose:

To manage existing customers, onboard new customers, and ensure effective customer engagement to drive business growth in domestic market.

Key Responsibilities

1. 
   

   1. Customer Management

   
   
   
   
   • Manage and maintain relationships with existing customers through regular telephonic communication.
   
   
   • Make outbound calls to customers for follow-ups, product updates, offers, and business requirements.
   
   
   • Understand customer requirements and coordinate with the concerned teams for timely resolution.
   
   
   • Maintain proper records of customer interactions and follow-ups.
   
   
   • Ensure a positive customer experience and encourage repeat business.
   
   
   
   


2. 
   

   2. New Customer Onboarding

   
   
   
   
   • Identify and connect with potential new customers.
   
   
   • Explain the company's products and offerings to prospective customers.
   
   
   • Follow up with leads and convert them into active customers.
   
   
   • Collect required customer information and documentation for onboarding.
   
   
   • Coordinate with internal teams to ensure smooth and timely customer onboarding.
   
   
   • Maintain updated records of newly onboarded customers.
   
   
   • Track and report the outcomes of activation activities.
   
   
   
   


3. 
   

   3. Reporting & Coordination

   
   
   
   
   • Maintain daily/weekly records of calls, customer follow-ups, new onboardings, and activation activities.
   
   
   • Share regular updates and reports with the reporting manager.
   
   
   • Coordinate with Sales, Marketing, Operations, and other relevant departments as required.
   
   
   • Achieve assigned customer management, onboarding, and activation targets.
   
   
   
   

Required Skills

• Good verbal and written communication skills.


• Strong telecalling and customer-handling skills.


• Customer-oriented approach.


• Ability to build and maintain customer relationships.


• Good follow-up and coordination skills.


• Ability to work in a target-driven environment.


• Willingness to work on Sundays and flexible weekly offs as per business requirements.


• Basic knowledge of MS Office/Google Workspace and CRM/ERP systems will be an advantage.