Customer Success Engineer

Opcito Technologies; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Opcito Technologies is seeking a Customer Success Engineer / Forward Deployed Engineer in Pune, Office Based, to understand customer technical requirements, troubleshoot complex issues, and drive solutions from identification to resolution.

This role operates at the intersection of customer requirements, systems engineering, software troubleshooting, and RCA, with occasional client visits for deployments and engagements.

Qualifications

• 5–8 years in software engineering or technical consulting.
• Hands-on troubleshooting, debugging, and root-cause analysis.
• Experience with operating systems, applications, services, networking, and integrations.
• Ability to travel to client locations as needed.
• Strong communication and stakeholder management skills.

Responsibilities

• Understand customer requirements and business needs.
• Troubleshoot OS, applications, services, networking, integrations.
• Perform RCA and recommend corrective actions.
• Debug software and coordinate with engineering for resolution.
• Support deployments and technical implementations.
• Document issues and interactions; own issues to resolution.
• Travel to client sites as needed.

Skills

Troubleshooting

Debugging

Root cause analysis

Systems engineering

Customer engagement

Communication

Travel readiness

Tools

AWS

Azure

GCP

Docker

Kubernetes

Terraform

CI/CD

Python

Job description

Position: Customer Success Engineer / Forward Deployed Engineer

Experience: 5 - 8 Years

Location: Pune Office Based

Work Model: Work from Pune office; occasional travel to client locations as required

About the Role

We are looking for a Customer Success Engineer / Forward Deployed Engineer who can work closely with customers to understand their technical requirements, troubleshoot complex system issues, and drive solutions from problem identification through resolution.

This role requires someone who can operate at the intersection of customer requirements, systems engineering, software troubleshooting, and technical problem-solving. You will work closely with internal engineering teams as well as enterprise customers and may occasionally visit customer locations to support deployments, troubleshooting, and technical engagements.

Role & responsibilities

• Work directly with customers to understand their technical requirements, challenges, and business needs.
• Troubleshoot issues across operating systems, applications, services, networking, integrations, and software components.
• Analyze application/system logs, identify failures, perform root-cause analysis (RCA), and recommend corrective actions.
• Debug software and system-level issues and collaborate with engineering teams to drive resolution.
• Translate customer problems into clear technical requirements and actionable solutions.
• Support customer deployments, integrations, configurations, and technical implementations.
• Work independently in customer environments and handle ambiguous and complex technical problems.
• Collaborate with Product, Engineering, DevOps, and other internal teams to resolve customer issues.
• Maintain strong ownership of customer issues through resolution and ensure timely communication and follow-up.
• Participate in customer meetings, technical discussions, troubleshooting sessions, and solution walkthroughs.
• Travel to customer locations when required for technical support, deployment, or troubleshooting activities.
• Document technical issues, solutions, RCA findings, and relevant customer interactions.

Preferred candidate profile

• 5 - 8 years of experience in Software Engineering, Technical Consulting, Solutions Engineering, Customer Engineering, Forward Deployed Engineering, or a similar technical role.
• Strong hands-on technical troubleshooting and debugging skills.
• Strong understanding of systems and applications, including: Operating Systems, Applications & Services, Networking System Integrations, Logs & Monitoring
• Experience with software troubleshooting, debugging, log analysis, and root-cause analysis.
• Strong analytical and problem-solving abilities.
• Ability to move comfortably between customer requirements, system-level troubleshooting, and software debugging.
• Ability to work independently and take ownership of complex technical issues.
• Strong communication, collaboration, and stakeholder-management skills.
• Comfortable working directly with enterprise customers and
• technical stakeholders.
• Willingness to travel to customer locations when required.

Good to Have

• Experience with AWS, Azure, or GCP.
• Understanding of Infrastructure as Code (IaC) and automation tools such as Terraform.
• Hands-on experience with Docker and Kubernetes.
• Knowledge of CI/CD and DevOps practices.
• Experience with Python or other scripting/programming languages.
• Exposure to Agentic AI, LLM-based applications, or MCP (Model Context Protocol).
• Experience working with enterprise customers and complex technical environments.
• Experience supporting production environments, deployments, or technical implementations.
• Experience with AWS, Azure, or GCP.
• Understanding of Infrastructure as Code (IaC) and automation tools such as Terraform.
• Hands-on experience with Docker and Kubernetes.
• Knowledge of CI/CD and DevOps practices.
• Experience with Python or other scripting/programming languages.
• Exposure to Agentic AI, LLM-based applications, or MCP (Model Context Protocol).
• Experience working with enterprise customers and complex technical environments.
• Experience supporting production environments, deployments, or technical implementations.