Customer Success Associate

Pagaar India; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Pagaar India in Bengaluru is seeking a Customer Success Associate for a fully remote role with 8 hours login. You'll respond to WhatsApp enquiries, gather details, explain service options, coordinate pickups, and keep customers informed from inquiry to delivery.

The ideal candidate has 1+ year experience in customer success or WhatsApp-based sales, excellent written and spoken English, patient communication, and strong organisational follow-through to convert enquiries into bookings.

Qualifications

• Must have 1+ years experience owning the customer relationship end-to-end—from first enquiry through to service completion and delivery.
• Clear, patient communication and organised follow-through are essential.
• Experience handling customer enquiries over WhatsApp (or similar chat/messaging) and converting enquiries into bookings.
• Ability to explain a service and estimates clearly, answer questions, and help a customer decide with soft sales in mind.

Responsibilities

• Respond to WhatsApp enquiries and understand customer needs.
• Collect item details/photos for assessment and coordinate bookings.
• Explain service options and technician estimates to arrange bookings.
• Coordinate pickup details and timing between customers and operations.
• Obtain customer approvals for final quotes before work begins and provide progress updates.

Skills

Customer Success

WhatsApp support

Communication

Organisation

Education

Any Graduate

Tools

WhatsApp

Job description

Target Role:Customer Success Associate in BengaluruEligibility:Any GraduateDirect Process:0% Placement ChargesPosition - Customer Success Associate Overall/Total Experience: 1-3 years only Location: Remote Working Working Days: 6 Days working Notice Period Requirement: 30 Days (Maximum) Client's Company Size: Startup/Small Enterprise Roles & Responsibilities: Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment. Explain service options and technician estimates to arrange bookings. Coordinate pickup details and timing between customers and operations. Obtain customer approval for final quotes before work begins. Provide progress updates and manage return delivery expectations. Handle customer questions and concerns, escalating quality or delivery issues where needed. Maintain customer records, confirm delivery, and collect feedback. Candidate Requirements: Strong Customer Success / WhatsApp Sales & Support Profile with clear, patient communication and organised follow-through. Must have 1+ years experience owning the customer relationship end-to-end — from first enquiry through to service completion and delivery. Must have experience handling customer enquiries over WhatsApp (or similar chat/messaging), understanding needs, collecting details, and converting suitable enquiries into bookings. Must be able to explain a service and estimates clearly, answer questions, and help a customer decide, with a mix of soft sales and support. Must have organised follow-through — coordinating pickup/delivery timing with customers and internal teams, sharing quotes, obtaining approvals, and keeping customers informed on progress. Must be able to handle customer questions and concerns, escalate delivery or quality issues to the right team, and communicate the agreed resolution, checking facts with the team before making promises. Must be comfortable using WhatsApp and digital customer records, keeping clear records, follow-ups, delivery confirmations, and collecting feedback. Must have clear, patient, customer-friendly communication (spoken and written). This is a Fully remote role with 8 hours of login time required. Preferred: Experience in a service business (repair/restoration/home services/D2C), or prior WhatsApp-based sales/support.